Remote Desktop Administrator

Shape Seamless Connections from Anywhere

Imagine being the person who ensures hundreds of people, spread across time zones, never skip a beat in their workday. That’s the difference you’ll make as a Remote Desktop Administrator. When someone’s stuck, you’ll be the reassuring voice and the tech-savvy guide who gets them back on track—fast. Every day brings a fresh challenge, and your ability to untangle complex issues keeps the business running smoothly. If you thrive in an environment where your curiosity, resourcefulness, and care for others are put to the test, you’ll feel right at home here.

How Your Work Moves Us Forward

From the first login to the final sign-off, your expertise keeps our team connected and protected. The remote workplace isn’t just about video calls—it’s a living network of devices, people, and ideas that need to run reliably. Your touch ensures not just security and uptime but confidence for every person who relies on our systems to get their work done.

What Success Looks Like

• People reach out, knowing you’ll not only solve the issue but explain what happened in a way that makes them feel smarter.
• Remote desktop environments remain rock-solid, even as we scale, because you anticipate needs before they become bottlenecks.
• You create workflows that save everyone time, making onboarding and daily operations so smooth that new hires feel welcome from the very start.
• Troubleshooting isn’t just about fixing issues; it’s about identifying trends, optimizing our environment, and keeping users one step ahead of disruptions.
• Security isn’t just a checklist; it’s woven into the design, monitoring, and support of our digital workspace.

The Impact You’ll Have

The remote landscape is constantly evolving. New tools emerge, and the threats out there become increasingly creative by the day. You’ll act as a guardian for both data and productivity, balancing open collaboration with smart controls. You’ll work hand-in-hand with IT, engineering, and operations teams, but you’ll also make a direct impact on each user’s experience. Your decisions will shape our ability to innovate quickly and securely, no matter where our team logs in from next.

What You’ll Do

Build and Maintain a World-Class Remote Environment

• Deploy, configure, and fine-tune remote desktop solutions like Microsoft Remote Desktop Services, Citrix Virtual Apps, and VMware Horizon. Each decision you make is with end-user experience and long-term reliability in mind.
• Oversee virtual desktop infrastructure, handling upgrades, patches, and performance optimizations to ensure every session is responsive and secure.
• Design onboarding workflows so each new team member hits the ground running—no matter their device or location.
• Proactively monitor systems, using analytics and alerts to spot trends and catch problems early, stepping in before they have a chance to interrupt anyone’s workflow.
• Respond to user requests and incidents with empathy and clarity, guiding people to solutions and showing them practical ways to sidestep similar hiccups down the road.
• Create and maintain documentation that’s both technical and accessible—so knowledge is shared, not siloed.

Secure and Protect

• Implement layered security strategies that protect both company data and user privacy to ensure comprehensive protection. Think multi-factor authentication, access controls, endpoint protection, and encrypted communications.
• Conduct regular audits and vulnerability assessments, strengthening defenses as threats evolve.
• Partner with the security team to investigate and respond to incidents, learning from each one and applying improvements across the board.

Enable People, Not Just Technology

• Develop training and support materials that empower users to resolve fundamental issues independently and maximize the benefits of our remote desktop tools.
• Simplify complex processes—translating tech jargon into straightforward steps that anyone can follow.
• Collaborate across departments to design solutions that align with business needs, from integrating productivity software to streamlining remote access for global teams.

What You’ll Bring

• A genuine excitement for tech and hands-on experience running remote desktop setups—maybe you’ve worked with platforms like Windows Remote Desktop, Citrix, VMware, or others in this space.
• Experience managing cloud platforms, such as Azure Virtual Desktop or Amazon WorkSpaces, is a plus.
• An instinct for spotting potential issues early, combined with the follow-through to fix root causes, not just symptoms.
• A gift for making the complex simple, whether that’s through clear documentation or walking someone through a solution in plain language.
• Comfort juggling multiple priorities, all while maintaining a high bar for quality and user satisfaction.
• An eagerness to grow, experiment, and help others level up—because tech never stands still, and neither do you.

Our Remote Culture

• We believe great ideas can come from anywhere, so you’ll find plenty of opportunities to share your thoughts, learn from others, and shape how we work.
• Our remote stack comprises Slack, Zoom, cloud-based IT management platforms, and remote monitoring tools—all designed to facilitate effortless and responsive collaboration.
• You’ll partner with both technical and non-technical teams, ensuring everyone feels supported, informed, and ready to tackle whatever comes next.
• Growth is a team sport here; you’ll have mentors, learning resources, and plenty of space to experiment with new solutions.

Ready to Make Your Mark?

If you derive energy from helping others, enjoy solving puzzles, and want your work to matter truly, let’s connect. Bring your expertise, curiosity, and drive to make remote work better for everyone. Together, we’ll keep our team empowered, our systems strong, and our momentum unstoppable.

Salary: $87,927 annually