Remote Technical Support Engineer (EU Region)

Join a Team That Powers Global Innovation

Imagine working from anywhere in the EU and solving complex technical challenges for clients who rely on cutting-edge cloud solutions, SaaS platforms, and next-gen collaboration tools. As a Remote Technical Support Engineer, you’ll help create seamless digital experiences for businesses at the forefront of transformation.
Here, every support ticket is an opportunity to deliver clarity, every customer interaction is a moment to build trust, and every resolved incident contributes to a bigger picture—one where technology breaks boundaries, not workflows. If you’re ready to make your mark as a virtual support specialist, this is the role that will take your career to new heights.

Why This Opportunity Is Different

Impactful Work, Measurable Outcomes

• 98% Customer Satisfaction: Our support engineers consistently achieve world-class satisfaction ratings by resolving issues with precision and empathy.
• Rapid Resolution: 85% of all technical incidents are closed within the first contact, setting industry benchmarks for efficiency.
• Cloud-First Focus: You’ll support mission-critical environments built on leading cloud platforms, enabling secure, scalable business operations.

Work Where Innovation Happens

Our global team thrives in a remote environment that values expertise, curiosity, and adaptability. Collaborate with IT specialists and customer success engineers across borders, sharing insights that improve outcomes for everyone.

Key Responsibilities

Technical Troubleshooting That Delivers Results

• Diagnose & Resolve Issues: Leverage remote diagnostics tools and ticketing systems to investigate, analyze, and resolve incidents across software, hardware, and network domains.
• Technical Escalation: Tackle advanced technical challenges and, when necessary, escalate to senior engineers or development teams to ensure timely resolution.
• Incident Documentation: Maintain detailed logs within our ticketing platform to ensure accurate records of issues and solutions for future knowledge sharing.
• Proactive Support: Monitor system health dashboards and leverage analytics to identify potential risks before they impact customers.

Customer-Focused Collaboration

• Guided Solutions: Provide clear, step-by-step technical guidance for end-users and business clients, transforming complex problems into actionable solutions.
• Feedback Loops: Gather customer feedback to help refine support processes and recommend enhancements to product and engineering teams.
• Knowledge Sharing: Author troubleshooting guides and knowledge base articles, empowering users and colleagues to resolve common challenges independently.

Tools & Technologies You’ll Use

A Modern Stack for Real-Time Results

• Cloud Platforms: Work with Microsoft Azure, AWS, and Google Cloud to support customers’ mission-critical deployments.
• Remote Access Tools: Employ tools like TeamViewer, AnyDesk, or Chrome Remote Desktop for fast, secure problem-solving.
• Collaboration Suites: Seamlessly integrate with leading communication platforms, including Slack, Microsoft Teams, and Zoom, to streamline support interactions.
• Monitoring & Analytics: Utilize real-time monitoring and incident analytics tools to identify, prioritize, and resolve support issues effectively.
• Automation Frameworks: Leverage scripting and automation to drive faster diagnostics and improve incident response rates.

What Success Looks Like

• Customer Impact: You empower clients to do their best work—every solved ticket is a testament to your technical expertise and people-first mindset.
• Continuous Learning: Stay on the leading edge of emerging tech, from AI-driven support bots to evolving cybersecurity protocols.
• Team Contribution: Be part of a group that values shared learning, regular feedback, and ongoing professional growth.

The Work Environment

• Remote-First: Enjoy the flexibility of working from your preferred EU location, optimizing your schedule for peak productivity.
• Collaborative Culture: Engage with technical teams across multiple time zones. Weekly knowledge-sharing sessions and virtual town halls keep everyone in sync.
• Data-Driven Recognition: Performance metrics and customer feedback drive advancement and rewards.

Qualifications

What You’ll Bring

• Proven experience in technical support, IT troubleshooting, or a related customer success engineering role.
• Deep understanding of networking concepts (TCP/IP, DNS, VPN), cloud-based applications, and operating systems (Windows, Linux, macOS).
• Proficiency with remote diagnostics tools and ticketing systems such as Jira, Zendesk, or ServiceNow.
• Strong communication skills—able to explain complex technical concepts clearly to non-technical users.
• Experience supporting SaaS platforms or enterprise cloud solutions is a significant advantage.
• Analytical thinker with a proactive approach to incident resolution and technical escalation.
• Ability to work independently in a virtual support specialist capacity and contribute as part of a remote team.

Perks & Growth

• Competitive Salary: $100,000 annually, paid reliably and transparently.
• Flexible Hours: Design your workweek to maximize efficiency and achieve a better work-life balance.
• Learning Opportunities: Access to training, certification courses, and sponsored conferences.
• Health & Wellness: Comprehensive benefits that support your well-being, no matter where you are in the EU.
• Career Mobility: Clear growth paths into roles like Senior Support Engineer, Solutions Architect, or Technical Account Manager.

Our Impact By the Numbers

Your Future Starts Here

You’re not just fixing IT issues—you’re driving success for innovative companies across the EU. Step into a remote environment where your skills, insights, and growth matter every day. Ready to power up your career as a Technical Support Engineer?
Apply now to join a future-focused team that’s redefining remote support!