🧠 Online Customer Success Manager (Remote) - $97,000/year

🚀 About the Role

Welcome to the vibrant world of customer-centric innovation! We're not just another tech-savvy company—we're a movement on a mission to redefine customer happiness in the digital age. From the spark of an idea over virtual coffee to managing thousands of dynamic client relationships globally, our journey has been all about creativity, connection, and continuous evolution. We embrace change, celebrate diversity, and treat every customer interaction as an opportunity to deliver unexpected value and spark delight for our customers. Our success is built on the belief that happy customers create thriving businesses, and your role will be to elevate that philosophy to the next level.

If you're someone who dreams in user flows, lives for solving real human problems with tech-driven solutions, and sees the word "feedback" as the gateway to greatness, keep reading. This is your moment to thrive, innovate, and inspire. We're seeking a creative professional who knows how to blend humor with heart, insight with empathy, and ambition with authenticity.

🎯 Company Vision & Journey

💡 Our Mission

We started with a single goal: to make customers not just satisfied, but thrilled. Along the way, we built a world-class remote team of innovators, data experts, digital specialists, and support specialists. Our mission isn't about following industry trends—it's about setting them. We’re laser-focused on cultivating genuine relationships, building memorable experiences, and delivering solutions that feel personal, even when powered by technology.

📈 Our Growth

From a kitchen table startup to a globally recognized remote-first organization, our path has been anything but ordinary. Every customer interaction has taught us something valuable, and we’ve transformed that wisdom into systems that scale, without losing the human touch. Our Customer Success team has helped us transition from a loyal user base to a full-fledged fan club, all while streamlining workflows and infusing joy into everyday tasks.

🔮 Our Future

We're stepping into a future filled with bold ideas and braver ambitions. Hyper-personalization, AI-integrated support, and community-led innovation are just the beginning. We’re building a customer ecosystem where no one feels like just another number. The future we’re designing? It’s interactive, intelligent, and entirely user-driven.

👩‍💻 Position Overview

🎨 Key Responsibilities

As our Online Customer Success Manager, you'll be the voice, face, and occasional meme ambassador of our digital brand. You won’t just solve problems—you’ll design joy. Your mission is to enhance every step of the customer lifecycle, from onboarding to renewal, using creativity, empathy, and a dash of experimentation.

📌 Your Daily Adventures Include:

🌟 Leading with empathy: Build strong, authentic relationships with users around the world
📊 Data-driven decisions: Track behavior, extract insights, and act on trends to drive satisfaction
🎮 Gamifying support: Design experiences that make users smile while solving their issues
🧩 Strategizing retention: Reduce churn with proactive outreach and engagement planning
💬 Owning conversations: Be the go-to expert in chats, emails, forums, and community events
🧪 Experimenting creatively: Test messaging, workflows, and campaigns to refine outcomes
🕹 Partnering with product & UX: Provide insights that influence future product features
✍️ Writing with soul: Author knowledge base articles, FAQs, and customer communications with personality

🔍 Candidate Profile

✔️ Required Qualifications

You’re not just great with people—you love them. You geek out over analytics but have the soul of a storyteller. You find joy in exploring new technologies and believe that every customer journey can be improved with curiosity, data, and kindness.

📋 Must-Haves:

🧠 3+ years in Customer Success, Account Management, or Client Strategy
🌐 Experience supporting SaaS or tech platforms in a fully remote setting
🔮 Proficiency with tools like Intercom, Zendesk, Salesforce, or HubSpot
📈 Strong analytical chops—Excel, BI dashboards, or anything with graphs
🗣 Fluent in turning feedback into feature suggestions
🪄 Stellar communication—written, visual, and verbal
💡 Big ideas, plus the drive to test and iterate

🎯 Bonus Points For:

🎨 Background in UX, UI, or digital storytelling
🎧 Experience building customer communities or running webinars
🧠 Familiarity with AI-driven support tools and customer journey mapping
💥 A sense of humor and passion for GIF reactions

💼 Compensation & Perks

🎁 What You Get

We know that great work happens when you feel supported, inspired, and appreciated. This isn’t your average cubicle life gig—this is remote work reimagined.

🎉 Benefits:

🎨 Creative autonomy: Got a weird idea? Pitch it. We might launch it
🌍 100% remote freedom: Work from a beach, a treehouse, or your cat’s favorite chair
💸 $97,000/year salary: Yep, that’s right. And it's not performance-based
🧘 Wellness allowance: Yoga, meditation apps, or chocolate—your choice
🎓 Learning credits: Courses, books, and conferences to grow your mind
📅 No-meeting Fridays: Get stuff done (or touch some grass)
💬 Team culture that slaps: Virtual game nights, meme channels, and emoji wars
✈️ Annual retreat: Meet the team IRL somewhere inspiring (and Instagram-worthy)

🚫 Role Exclusions

❌ Not a Fit If:

We’re obsessed with clarity. So, let’s be real—this job might not be your jam if:

🔕 You avoid customer interaction (this is a people-powered role!)
💤 You need micromanagement or hand-holding
🤖 You prefer rules over creativity
📵 You dislike asynchronous communication or hate Slack notifications

✨ Company Culture

🧬 What We Value

We’re not here to do things the old way. We believe in:

🚀 Iteration over perfection
🎭 Personality over professionalism (but we’ve got both)
🧬 Diversity of thought, background, and time zones
🥳 Celebrating wins—big or small—with confetti and actual cake emojis
🧠 Idea meritocracy: Great ideas can come from anywhere and anyone

Every member of our crew is empowered to speak up, try bold ideas, and shape our journey. We believe in open minds, weird dreams, and the kind of team spirit that turns Slack threads into laugh riots.

🚀 Call to Action

We’re not just hiring—you’re being invited to join a creative revolution. Bring your brain, your heart, your quirks, and your love for making things better.

Online Customer Success Manager

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