Remote Community Manager

Join a Team That Believes in Belonging

At the heart of everything we do lies community. We're not just hiring a Remote Community Manager; we're inviting a people-first professional to help build safe spaces where everyone feels heard, valued, and connected. If you believe in the power of inclusive conversations and authentic engagement, you’re already speaking our language.

We thrive on empathy, collaboration, and diversity. Our team represents a range of cultures, backgrounds, and experiences, and we take pride in being an equal opportunity employer. With a salary of $93,200 annually, this fully remote role offers a chance to grow your impact from wherever you feel most comfortable.

About the Role

This isn’t your average social job. As our Remote Community Manager, you’ll become the voice and heartbeat of our digital communities. You’ll listen closely, respond thoughtfully, and cultivate environments where members, customers, contributors, and colleagues can engage meaningfully.

From leading discussions to organizing virtual events, your mission will be to turn our online spaces into inclusive, thriving hubs of activity.

Key Responsibilities

Engage with Heart

• Respond to user inquiries across forums, Slack groups, and social media with warmth and clarity.
• Initiate and guide inclusive discussions that foster trust and engagement.

Create a Safe, Welcoming Environment

• Moderate community interactions to uphold respectful dialogue.
• Celebrate diverse voices and elevate underrepresented perspectives.

Lead with Strategy

• Develop community engagement plans aligned with business goals.
• Collaborate with product and marketing teams to amplify user-generated content.

Nurture Relationships

• Build authentic connections with users, power contributors, and advocates.
• Host AMAs, webinars, and virtual meetups that feel personal and meaningful.

Measure Impact

• Track engagement metrics to understand community sentiment.
• Use analytics tools to refine and improve content and event strategies.

What It’s Like to Work Here

We are a remote-first team that prioritizes connection and collaboration. Whether it’s through daily check-ins, spontaneous video calls, or weekly town halls, we work hard to make sure no one ever feels isolated.

We’re committed to building teams that reflect a variety of perspectives, believing this leads to more resilient communities. Here, your lived experience matters. Your voice has weight. Your story shapes our direction.

You’ll work alongside colleagues from different time zones, skill sets, and life stages. Our commitment to accessibility and flexible work means you’ll have the support to do your best work in a way that works for you.

Tools and Technologies

We maintain a clean and effective tech stack. You'll use:

• Discourse and Slack for forum and real-time engagement
• Notion for documentation and project planning
• Zoom for events and face-to-face interactions
• Sprout Social or similar tools for social monitoring and reporting
• Google Analytics to track performance insights

No matter your prior experience with these platforms, we provide onboarding and training to make sure you’re comfortable and confident.

What You Bring

Empathy-Driven Communication

• You write and speak in a tone that feels inclusive and approachable.
• You read between the lines and know when to offer support, or just a listening ear.

Inclusive Thinking

• You value inclusive practices, thoughtful communication, and language.
• You actively seek out and address blind spots in community narratives.

Experience and Passion

• 2+ years of experience in a community management, moderation, or engagement role (especially in a remote capacity).
• A track record of building community programs that include everyone.

Creative Problem-Solving

• You can manage conflict effectively and find solutions that prioritize the well-being of the group.
• You enjoy experimenting with new engagement formats or initiatives.

Growth Opportunities

We believe in empowering our team to grow in ways that matter most to them. In this role, you’ll have:

• Access to leadership mentorship programs
• Opportunities to launch new community initiatives
• Room to shape the voice and tone of brand-wide communication

We celebrate curiosity, kindness, and courage. Whether you want to specialize in community operations, lead strategic partnerships, or explore content strategy, your path here is yours to create.

Ready to Build Something Meaningful?

Apply now and become a key part of a diverse team that values connection, creativity, and care. This is more than just a job—it’s your chance to help foster a community where everyone feels they belong.

Let’s make the digital world feel a little more human—together.