Remote CRM Manager Jobs in New York

Shape the Future of Customer Relationships—Remotely

Are you ready to take ownership of customer engagement strategies while enjoying the flexibility of remote work? We’re seeking a tech-savvy, forward-thinking Remote CRM Manager who thrives on data-driven decisions and is passionate about creating innovative, personalized customer journeys. Step into a high-impact role with a forward-moving organization that's redefining how businesses connect with their audiences—one automated workflow at a time.

With an annual salary of $94,328, this position offers the perfect blend of competitive compensation and career-advancing challenges. If you’re someone who enjoys transforming numbers into strategy and platforms into powerful customer experiences, this role is for you.

About the Role: A Data-Driven Impact

As our Remote CRM Manager, you will lead the development, execution, and optimization of CRM campaigns that enhance customer lifetime value. You'll own our customer database, implement marketing automation strategies, and turn engagement metrics into actionable insights. Your work will drive personalization at scale, increasing loyalty and boosting ROI across touchpoints.

Key Responsibilities That Move the Needle

CRM Strategy Ownership

• Develop, implement, and refine multi-channel CRM strategies aligned with business goals.
• Partner with cross-functional teams—sales, product, and marketing—to align CRM efforts across the customer lifecycle.

Platform Management

• Oversee CRM systems such as Salesforce, HubSpot, or Zoho to ensure data accuracy, system optimization, and seamless automation.
• Uphold industry standards for data privacy while promoting best practices for data hygiene and segmentation.

Campaign Execution & Reporting

• Launch personalized email, SMS, and in-app messaging campaigns with A/B testing and behavior triggers.
• Track campaign effectiveness using key engagement metrics, including open rate, click-through rate, and conversion rate.
• Translate customer interaction data into detailed reports with key takeaways and strategic recommendations.

Customer Journey Optimization

• Map end-to-end customer journeys using behavioral analytics tools.
• Propose enhancements based on performance insights and user feedback.

Data Insights & Predictive Modeling

• Leverage CRM analytics to forecast trends, segment audiences, and identify retention opportunities.
• Integrate customer feedback loops to continually improve engagement strategies.

Innovative Environment, Built for Remote Excellence

You’ll be joining a digital-first organization where innovation and agility are embedded in our culture. We celebrate new ideas and empower employees to push boundaries. Our fully remote infrastructure is supported by tools and workflows that make collaboration feel seamless, whether you're working from a coffee shop in Brooklyn or a home office in upstate New York.

Our Remote Culture in Numbers

• 97% employee satisfaction with remote support tools
• 3x faster CRM campaign deployment after process automation
• 40% increase in customer engagement rate over the past year

Tools & Technologies That Power This Role

We’re committed to giving you the latest technology stack and resources to excel in your role:

• CRM Platforms: Salesforce, HubSpot, Zoho CRM
• Marketing Automation: Marketo, Customer.io, Mailchimp
• Analytics & Visualization: Google Analytics, Looker, Tableau
• Project Management: Jira, Trello, Slack
• Customer Experience: Segment, Zendesk, Qualtrics

You’ll have access to a personalized dashboard combining CRM performance data with AI-driven suggestions to refine campaigns in real time.

What You Bring to the Table

Technical Expertise

• Proven experience managing CRM platforms with a track record of success in B2B or B2C environments.
• Strong knowledge of customer segmentation, email marketing workflows, and data analytics.
• Understanding of global data privacy laws, including GDPR and CCPA, is essential.

Analytical Thinking

• Comfortable interpreting large data sets to drive decisions.
• Skilled in analyzing trends and visualizing results in ways that influence stakeholders.

Communication Skills

• Strong written and verbal communication to translate data into actionable strategies.
• Ability to lead cross-departmental collaboration with empathy and clarity.

Creativity Meets Precision

• An innovative mindset that seeks out new solutions and automation techniques.
• Exceptional attention to detail ensures campaigns are executed flawlessly.

Growth-Focused Benefits and Perks

We believe great work deserves great rewards. Here’s what you can expect:

• 💻 Fully Remote Setup: Work from anywhere with a top-tier tech package
• 🌱 Professional Development: Annual budget for CRM certifications, courses, and workshops
• 🏖️ Flexible PTO: Recharge on your terms with no approval red tape
• 📊 Performance Bonuses: Competitive incentives linked to customer engagement metrics
• 🛠 Tool Freedom: Choose the platforms that work best for your workflow
• ❤️ Inclusive Culture: Diverse teams, transparent communication, and supportive leadership

What Success Looks Like in the First 6 Months

• Revamped and optimized lead-nurture automation workflows
• 20% uplift in average email open and click-through rates
• Streamlined integration between CRM and customer feedback platforms
• Clear documentation and process guidelines for the CRM ecosystem

Why Now Is the Right Time

Our company is entering a period of exciting transformation—expanding into new markets and doubling down on customer retention. Your contributions will be key to advancing our customer relationship strategies and aligning them with the latest CRM trends. You won’t just be managing systems; you’ll be shaping how we connect with the people who matter most—our customers.

Ready to Lead the Digital Relationship Revolution?

This is your chance to turn tech, data, and strategy into powerful tools for connection. The future of CRM is here—and it’s remote, dynamic, and bursting with opportunity. Your next big opportunity awaits—apply now!