Remote Customer Health Score Analyst

Introduction: Make an Impact from Anywhere

Step into a high-visibility role where your analytical mind directly shapes customer success. As a Remote Customer Health Score Analyst earning $80,774 annually, you won’t just work with data—you’ll guide strategic decisions that elevate client satisfaction and long-term engagement. Take charge of your future and join a forward-thinking team that values precision, customer insight, and performance.

The Role's Contribution to Company Growth

Our company is growing rapidly, fueled by a vision to make every customer journey a success story. This opportunity is central to accelerating growth, enabling the customer success team to act proactively with accurate and intelligent metrics. You will be the architect behind the health score models that empower action, ensuring every client relationship is supported, secure, and steadily thriving. Make an impact on a team where your insights spark real-world outcomes.

Key Responsibilities and Daily Impact

Develop Predictive Models

• Build, optimize, and maintain predictive health scoring models for customer behavior.
• Evaluate the performance of scoring algorithms over time and implement improvements.

Analyze and Report Customer Data

• Monitor trends in usage data, support tickets, survey responses, and churn signals.
• Generate monthly insights reports with recommended actions for at-risk accounts.

Collaborate Cross-Functionally

• Collaborate closely with customer success managers to interpret risk indicators.
• Partner with data engineering teams to ensure reliable data pipelines and ETL workflows
• Present findings to leadership teams with clarity and actionable recommendations

Visualization and Dashboards

• Create easy-to-read dashboards for stakeholders using tools like Tableau or Looker.

Remote Work Environment and Culture

You’ll work from home as part of a fully distributed team, where transparency and autonomy drive collaboration. Our culture champions flexibility, deep focus, and continuous feedback. We support your success with regular virtual check-ins, team brainstorms, and real-time peer collaboration via Slack, Zoom, and shared dashboards.

We cultivate a culture of belonging and diversity, where your ideas are valued and innovation thrives. Whether you're starting your day with focused solo work or ending it with a collaborative review session, your contributions will always be seen and appreciated. The digital tools we use are designed to make remote teamwork effortless, seamless, and productive.

Tools and Technologies You Will Use

• Tableau, Looker, or Power BI for interactive visualizations
• SQL and Python or R for advanced data manipulation and modeling
• Salesforce or HubSpot integration for CRM-based insights
• Google Workspace and Slack for smooth communication
• Internal tools for customer success, automation, and lifecycle tracking

Exciting Benefits and Perks

• ✨ Flexible working hours for work-life balance
• 🌍 Work-from-anywhere setup
• 🧳 Professional development stipend and online learning access
• 🌟 Recognition-based bonuses
• 🧠 Comprehensive health, dental, and vision insurance
• 🎓 Tuition reimbursement for relevant studies
• ☕ Monthly coworking space allowance
• 🧼 Generous PTO and company-wide recharge days

Qualifications and Ideal Candidate Profile

• 3+ years in data analysis, preferably in a SaaS or B2B customer-facing environment
• Proficiency in SQL and a strong understanding of relational data structures
• Demonstrated experience with predictive modeling and churn analysis
• Familiarity with customer success KPIs and SaaS lifecycle management
• Strong communication skills for translating data insights into business decisions
• Ability to thrive independently while engaging cross-functional teams

Career Growth and Advancement Opportunities

This position serves as a stepping stone to more senior analytics or operations roles, offering a direct path toward leadership in customer success strategy, data science, or business intelligence. If you're a work-from-home analyst with a passion for customer insight and innovation, the opportunities here are rich and meaningful.

By joining our dynamic team, you’ll be exposed to various professional development paths that can elevate your career over time. From leading larger data strategy initiatives to owning full-scale customer intelligence programs, the experience you gain here will set the stage for a lasting impact in the field of customer analytics.

Call to Action: Apply Today!

Bring your analytical mindset and collaborative spirit to a role that genuinely matters. Help us turn data into decisions and customer interactions into long-term loyalty. Your next big opportunity awaits—apply now!