Remote Customer Lifecycle Manager

Introduction: Shaping Long-Term Customer Success

We're hiring a Remote Customer Lifecycle Manager to own and enhance the entire customer experience—from first interaction through long-term retention. In this role, you’ll take strategic responsibility for designing journey-based programs that improve adoption, deepen engagement, and increase customer lifetime value. With a focus on customer health analytics, feedback integration, and targeted lifecycle campaigns, you’ll play a crucial role in driving satisfaction and loyalty. This is your chance to blend relationship-building with data interpretation in a work-from-home setting where your ideas influence real outcomes.

Key Responsibilities: Leading Strategic Engagement

Journey Design and Optimization

• Build and continuously refine customer lifecycle frameworks tailored to user behavior.
• Ensure alignment across onboarding, adoption, expansion, and renewal strategies.

Retention Strategy and Churn Prevention

• Track customer health scores and risk indicators to intervene early.
• Coordinate campaigns that reinforce product value and address disengagement.

Segmentation and Targeting

• Segment customers by usage trends and demographics using data insights.
• Personalize lifecycle communications with automation tools for relevance.

Internal Partnership and Alignment

• Work cross-functionally with Sales, Product, and Customer Success to harmonize messaging.
• Share customer experience insights to improve features, onboarding, and support.

Work Environment: Built for Remote Excellence

This is a fully remote position that offers flexibility, inclusivity, and opportunities for growth. We support asynchronous work schedules and value results over hours. Our team collaborates using digital platforms to stay agile, transparent, and connected. You’ll be surrounded by curious thinkers, strategic planners, and problem solvers who encourage professional development and autonomy. Whether you're based in a quiet rural town or a buzzing urban center, this role lets you thrive from where you feel most productive.

Tools and Technology: Empowering Lifecycle Management

As a Remote Customer Lifecycle Manager, you’ll use a suite of modern tools to execute and track programs, including:

• HubSpot or Salesforce for customer relationship management
• Braze, Customer.io, or similar platforms for lifecycle automation
• Amplitude or Mixpannel for behavioral and cohort analytics
• Tableau or Looker for business intelligence dashboards
• Slack, Notion, and Zoom for remote collaboration

These platforms will empower you to execute retention workflows, monitor customer engagement, and generate a scalable impact.

Qualifications: Experience and Mindset That Matter

We’re looking for someone who blends strategic foresight with hands-on execution. Ideal candidates bring:

• 4+ years in lifecycle marketing, customer retention, or customer success operations
• Familiarity with customer segmentation models and SaaS health score systems
• Experience with data storytelling and using insights to inform engagement strategies
• Strong communication skills in virtual environments
• Proven track record managing multiple lifecycle initiatives simultaneously
• Bachelor's degree in Marketing, Business, Communications, or related field

Growth Opportunities and Future Path

This position goes beyond tactical execution—it’s a growth role with high visibility. You’ll collaborate with senior leadership and influence the customer success roadmap. Whether you aspire to lead a lifecycle team or transition into a broader CX or product marketing role, this position is a stepping stone. You’ll help define the next phase of our customer journey and shape scalable retention practices that'll be crucial as we grow.

Compensation and Flexibility

The annual salary for this fully remote position is $107,123. We offer flexible scheduling, wellness initiatives, paid time off, and professional development stipends. We value your time and encourage a balanced lifestyle that allows you to be your best self both at work and at home.

Call to Action: Own the Lifecycle, Elevate the Journey

Are you ready to turn insight into action and influence how customers engage at every stage? Join us as a Remote Customer Lifecycle Manager and help reimagine how lifecycle management drives customer satisfaction, retention, and growth.

Apply today to build stronger relationships, develop data-backed strategies, and shape an exceptional customer journey from anywhere in the world.