Remote Customer Success Specialist Jobs in New York

🌟 Join the Heart of Our Customer Experience Revolution

Imagine starting your day by solving a real-world challenge for a customer, closing your laptop with the satisfaction of having genuinely helped someone. That’s a day in the life of a Remote Customer Success Specialist here. We’re not just connecting users to products – we’re empowering people through exceptional service, strategic support, and meaningful relationships. If that sparks your interest, keep reading.

At the intersection of creativity and care lies our Customer Success team. We're built on a culture of innovation, fueled by technology, and inspired by the people who drive us. We launched with a clear mission in mind—to deliver unforgettable customer experiences. Today, we’re proud to have scaled globally, retaining our scrappy startup soul.

💼 What You’ll Do as a Remote Customer Success Specialist

You’ll serve as the first line of insight into our customers’ needs. By guiding them through product features, troubleshooting issues, and making thoughtful recommendations, you’ll be the voice they trust.

Key Responsibilities:

• Serve as a brand ambassador and relationship builder through live chat, email, and virtual calls.
• Guide customers in navigating product functionality, uncovering value through every interaction
• Analyze patterns in feedback to anticipate needs and champion product enhancements.
• Collaborate with internal teams to escalate issues and improve resolution pathways.
• Lead proactive outreach for onboarding, renewals, and satisfaction surveys
• Track KPIs such as customer retention, product engagement, and Net Promoter Score (NPS)
• Identify upsell or cross-sell opportunities that make genuine sense for the customer

Each customer engagement presents an opportunity to exceed expectations and transform feedback into progress, demonstrating that incredible support is a superpower.

🖥️ Work Where You Feel Your Best

We believe in freedom, not just in how we serve our customers but also in how our team operates. As a fully remote position, you’ll have the flexibility to design your ideal workspace while being deeply connected to a global, passionate team.

What Our Remote Culture Feels Like:

• Daily virtual stand-ups that start with energy, not stress
• Collaborative digital workspaces are designed for transparency and teamwork
• Slack channels that are equal parts productivity and personality
• A mentorship model that encourages cross-functional learning

This isn’t just remote work. It’s meaningful remote engagement that promotes growth and community.

🛠️ Tools and Technologies That Power Your Success

To make your work seamless and impactful, we equip you with state-of-the-art technology that streamlines communication and analysis.

• Zendesk, Intercom, or HubSpot Service for ticket resolution
• CRM software like Salesforce for tracking and insights
• Collaboration tools, including Zoom, Notion, and Slack
• Reporting dashboards and customer analytics tools to guide decisions

Our tech stack is dynamic, but never overwhelming. It’s here to serve you so you can serve others better.

🧠 Who You Are (aka Qualifications)

You're not just technically capable – you're empathetically driven. You thrive on listening, connecting, and finding creative paths forward.

Must-Haves:

• Proven success in a customer-facing role (SaaS, eCommerce, or service industry experience is a plus)
• Strong written and spoken communication abilities adapted to remote settings
• Ability to analyze data and turn metrics into actionable insights
• Familiarity with remote collaboration tools and CRM systems
• Passion for customer happiness and a natural curiosity about products
• Strong problem-solving mindset with an eye for detail and quality

Bonus Points For:

• Experience with churn analysis, retention strategies, or customer lifecycle mapping
• Fluency in more than one language
• Background in user experience, community engagement, or tech support

📈 Growth and Opportunities

This isn’t just a job – it’s a path. Our team believes in nurturing internal talent and providing you with the space to evolve. Whether you're interested in becoming a Customer Success Manager, diving into product development, or exploring training and enablement roles, we’ll help you carve your journey.

Regular development check-ins, skill-building workshops, and mentorship programs help you stay on track and move forward. Your success is our mission.

🎁 What You’ll Get (Aside From an Amazing Team)

• Competitive remote salary: $60,000 annually
• Performance-based bonuses
• Monthly internet and home-office stipends
• Flexible hours and paid time off
• Annual learning and development budget
• Wellness programs and virtual health access
• A work environment that values inclusion, equity, and a wide range of perspectives

🚀 Ready to Help Shape the Future of Customer Experience?

If you’re the kind of person who lights up when solving problems, thrives in a fast-paced digital world, and believes every interaction is a chance to make someone’s day, you’re exactly who we’re looking for.

So, what are you waiting for?

Let’s co-create extraordinary customer journeys. Your next big opportunity starts here – apply now!