Remote Digital Customer Success Manager

Inspire Digital Journeys That Matter

Are you a visionary in customer success with a digital-first mindset and a passion for human connection? As a Remote Digital Customer Success Manager, you'll guide our clients through engaging digital experiences that align with their goals, ensuring their journey is not only smooth but memorable. This fully remote position, with an annual salary of $128,620, invites bold strategists who thrive on innovation, customer storytelling, and outcome-driven results. Here, you're not just managing success—you're crafting it with every interaction.

The Story Behind the Role

Our organization was built on a belief that customer success is more than just support—it’s a transformative experience. In a digital-first landscape, we’ve set ourselves apart by pioneering new pathways in client engagement. With every touchpoint, our team ensures users are empowered, informed, and delighted. This role is part of a broader mission to redefine customer value through creative strategy and human-centered design. By joining us, you'll help build a digital ecosystem that promotes trust, loyalty, and long-term growth.

Key Responsibilities

Lead the Digital Experience

• Develop seamless digital onboarding experiences that enhance time-to-value
• Design automated yet personalized lifecycle communications to maintain engagement
• Leverage customer behavior data to build predictive, proactive touchpoints
• Monitor and refine engagement flows based on KPIs and user feedback
• Implement digital success plans tailored to client goals and milestones

Optimize Scalable Success

• Drive adoption and satisfaction across mid-market and enterprise segments
• Build scalable customer success frameworks using tech-touch methodologies
• Develop user journey maps and lifecycle health score models
• Coordinate with marketing to align digital campaigns with customer education
• Conduct digital workshops and webinars to drive platform utilization

Work Environment

A Culture of Creativity and Flexibility

We champion a remote-first culture where creativity thrives. You’ll work from anywhere while collaborating with global teams who value agility, autonomy, and innovation. Our workflow supports asynchronous collaboration while also encouraging regular virtual huddles, brainstorming sessions, and product showcases. You’ll be encouraged to experiment, iterate, and continuously elevate the digital customer experience through fresh ideas and inventive approaches.

Tools and Technology

Your Tech Stack

• Gainsight PX or Totango for journey orchestration and customer segmentation
• Amplitude or Mixpannel for real-time behavioral analysis
• Salesforce and HubSpot for CRM and customer records
• Customer.io, Intercom, or Iterable for personalized lifecycle messaging
• Tableau, Looker, or Power BI for data visualization and reporting
• Miro, Slack, and Notion to streamline collaboration across departments

Desired Qualifications

What You Bring

• 4+ years of experience in digital customer success, customer lifecycle management, or account engagement
• Proven track record of building automated customer journeys and optimizing retention programs
• Exceptional storytelling skills with an ability to craft human-centered messaging
• Strategic problem-solving using both qualitative and quantitative data
• Experience working in a remote SaaS environment supporting a global user base
• Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent professional experience
• Familiarity with digital analytics tools, email automation platforms, and customer health scoring frameworks

Growth and Development

A Pathway for Innovation and Leadership

This role isn’t just about today—it’s about where you’ll be tomorrow. We offer multiple growth tracks, from leading teams to innovating on cross-functional projects. You’ll have the opportunity to pitch new initiatives, participate in hackathons, and collaborate on roadmap planning. We encourage self-development and provide tools, courses, and mentorship to help you flourish in your digital career. As our company scales, you’ll have the chance to shape the future of digital success across industries.

Your Influence Matters

Your work will be central to shaping the customer voice in strategic decisions. From co-creating success playbooks to driving digital transformation, your actions will be visible and celebrated. Numbers do not solely define success here, but by the satisfaction of our users, the feedback they provide, and the trust they place in our products and people. You’ll be the kind of partner clients remember, because your contributions go beyond transactions—they create transformation.

Call to Action

Join Our Digital Evolution

If you’re ready to push boundaries in digital customer success and eager to create meaningful experiences with technology and empathy, this is your stage. Please apply now to become a central part of our journey, and let’s craft customer success stories that resonate long after the first login.