Remote IT Support Engineer Job Description

Introduction to the Opportunity

Are you passionate about providing seamless technical support in a fast-paced digital environment? We are seeking a Remote IT Support Engineer who brings both technical precision and a people-first mindset to every interaction. Here lies a unique opportunity to establish a rewarding profession from the comfort of your home while supporting a dynamic team with real-world technology challenges.

At the core of our organization lies a commitment to operational excellence, and this role directly contributes to our mission of keeping digital operations running efficiently across global teams. If you are a tech-savvy problem solver who thrives in a collaborative and evolving setting, you’ll find this role both rewarding and growth-rich.

Key Responsibilities and Impact

As a Remote IT Support Engineer, you will be a critical part of our technology operations. Your role involves more than resolving tickets—it’s about empowering end-users, minimizing downtime, and contributing to the technology ecosystem that drives our business forward.

Daily Responsibilities Include:

• Provide tier 1 and tier 2 remote technical assistance for Windows, macOS, and Linux systems.
• Troubleshoot software, hardware, and networking issues across multiple platforms.
• Manage user onboarding and offboarding, including system access and device provisioning.
• Ensure timely escalation of complex issues to appropriate engineering or network teams.
• Conduct routine audits to ensure system compliance with internal security protocols.
• Collaborate with internal teams to enhance incident management and knowledge base documentation.
• Participate in team stand-ups and share feedback to improve support operations.

Every task you undertake contributes directly to team productivity, secure system performance, and consistent business continuity.

The Environment You’ll Thrive In

We believe that flexibility and autonomy fuel innovation. As a fully remote company, we’ve built a culture centered around trust, clarity, and connection.

• Fully Remote Structure: Work from home, co-working spaces, or anywhere you feel productive.
• Cross-Functional Collaboration: Engage daily with professionals from security, development, HR, and business units.
• Inclusive Culture: Diverse voices are not just welcomed—they’re essential to our growth.
• Agile Mindset: Our workflows encourage proactive communication, iterative problem-solving, and continuous learning.

This environment allows you to maintain a strong work-life balance while being part of a globally interconnected team.

Tools and Technologies

In your role as a Remote IT Support Engineer, you’ll work with a broad range of modern tools to ensure timely and effective support services.

• Ticketing Systems: Zendesk, Freshdesk, or ServiceNow for managing support workflows.
• Remote Desktop Platforms: AnyDesk, TeamViewer, and Microsoft Remote Desktop.
• Collaboration Suites: Google Workspace, Microsoft 365, and Slack for seamless communication.
• Monitoring & Management Tools: Intune, Jamf, and SolarWinds for device and system health oversight.
• Security & Access: Okta, Duo, and VPN configurations to maintain a secure access environment.

Being well-versed in these tools equips you to navigate our IT landscape efficiently and support users with confidence.

What You’ll Bring to the Role

We value both technical skills and a human-centric approach to support. Success in this role comes from being a capable technologist and an empathetic communicator.

Required Qualifications:

• 2+ years of experience in an IT support, help desk, or technical support engineer role.
• Proficiency in troubleshooting operating systems (Windows/macOS/Linux) and networking basics (DNS, DHCP, VPN).
• Familiarity with remote support platforms and cloud-based systems.
• Strong documentation habits and a proactive attitude toward process improvement.
• Excellent communication and interpersonal skills, mainly when translating tech-speak into user-friendly language.

Preferred Competencies:

• Exposure to ITIL practices and ticket lifecycle workflows.
• Understanding of endpoint security protocols and device management.
• Ability to thrive in a high-volume support environment with a calm, professional demeanor.
• Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus.

Opportunities for Growth

We strongly support the ongoing development and achievement of our team members. When you join us, you enter a path of growth and advancement driven by curiosity, initiative, and mentorship.

• Upskilling: Access paid certifications and technical courses.
• Career Progression: Transition into senior technical support, infrastructure management, or cybersecurity roles.
• Leadership Tracks: High performers are eligible for team lead positions and project ownership.
• Mentorship Programs: Learn from experienced engineers and cross-functional leaders.

We recognize effort and celebrate impact—your achievements will never go unnoticed here.

Compensation and Benefits

You deserve more than just a paycheck. This role is accompanied by a comprehensive and competitive compensation package designed to support your career and personal well-being.

• Annual Salary: USD 91,000
• Flexible Work Hours: Set your own schedule within defined team availability blocks.
• Tech Stipend: Receive support to upgrade your home office setup.
• Paid Time Off: Generous vacation days, sick leave, and holidays.
• Health and Wellness: Access to virtual health consultations and wellness resources.
• Employee Recognition: Monthly spot awards and annual bonuses tied to performance.

We believe that satisfied, empowered team members provide the best support, and we design our benefits accordingly.

A Career with Meaning

Every system you stabilize, every user you support, and every solution you deliver contributes to the smooth function of a growing global organization. You’ll never feel like a cog in the machine here. Your work is valued, seen, and essential.

If you’re ready to elevate your IT career and if remote flexibility appeals to you, we encourage you to connect with us.

Ready to Apply?

Your next opportunity starts here. Please take the next step toward becoming a key part of our IT team. Submit your application and contribute your skills to a place where your talent fuels collective success. The future of tech support is remote, and it's calling your name.