Remote Learning Support Specialist

Role Overview

Empower learners everywhere by joining a remote-first team dedicated to transforming online education. As a Remote Learning Support Specialist, you will help bridge the gap between virtual learning environments and learner success. With an emphasis on tech-driven systems and intuitive platforms, your expertise will ensure students and instructors receive seamless support while engaging with cutting-edge digital learning tools. You will work with a global community of remote educators and learners, championing responsive assistance, data-informed decisions, and innovative support solutions. The annual salary for this position is $163,500.

Core Responsibilities

Virtual Learning Assistance

• Deliver real-time and asynchronous support to learners navigating remote coursework, learning management systems (LMS), and assessment platforms
• Provide prompt technical troubleshooting for e-learning modules, virtual classrooms, and interactive assessments.

Platform Optimization Support

• Gather user feedback to identify bottlenecks or usability issues across educational platforms.
• Work alongside the digital solutions team to enhance user interface and accessibility features.

Data-Driven Reporting

• Utilize metrics such as user satisfaction, resolution time, and system uptime to monitor performance.
• Generate weekly support trend reports using dashboards powered by platforms such as Tableau or Power BI.

Knowledge Base Management

• Maintain a comprehensive, searchable knowledge base using Confluence or Notion.
• Create learner-centric guides, FAQs, and step-by-step walkthroughs for recurring technical inquiries.

Personalized Learning Engagement

• Tailor support strategies based on learner behavior analytics and digital activity patterns
• Monitor engagement signals using tools like Canvas Analytics and Zoom Reports to offer proactive assistance.

Digital Tools and Frameworks

Learning Ecosystem

• LMS Platforms: Blackboard, Canvas, Moodle
• Collaboration Tools: Microsoft Teams, Google Workspace, Slack
• Remote Monitoring Systems: Zoom, Google Meet, BigBlueButton

Support Infrastructure

• Customer Service Platforms: Zendesk, Freshdesk, Intercom
• Data and Visualization Tools: Power BI, Google Data Studio, Excel Pivot Tables
• Automation Software: Zapier, IFTTT

Work Environment and Culture

Remote-First Collaboration

This position is entirely remote, designed for individuals who thrive in a digital-first ecosystem. You’ll be part of a diverse and cross-functional support team that operates across multiple time zones. Virtual team rituals, such as weekly retrospectives, digital coffee breaks, and innovation sprints, help keep the culture alive.

Outcome-Oriented Performance

We value outcome-based contributions. Your effectiveness will be measured through resolution speed, customer satisfaction ratings, and continual optimization of support processes. Innovation is key: bring your ideas forward in quarterly hackathons or experimentation weeks.

Qualifications and Desired Background

Required Experience

• Bachelor’s degree in Education Technology, Information Systems, or a related field
• 3+ years of experience supporting digital learning or online education platforms
• Demonstrated expertise with remote support tools and LMS software
• Exceptional ability to convey technical information clearly and break down complex tech concepts into accessible guidance

Preferred Skills

• Experience working with adaptive learning platforms or AI-powered tutoring assistants
• Prior role in virtual training delivery, academic support, or digital course facilitation
• Understanding of accessibility standards such as WCAG and Section 508 compliance

Advancement and Learning Opportunities

Career Development

This role opens doors to senior-level positions within learning experience design, educational technology strategy, or platform integration leadership. Gain certifications in instructional technology, participate in international edtech conferences remotely, and co-create thought leadership pieces on the future of online learning.

Continuous Education

Team members receive sponsored access to certifications in tools like Salesforce for Education, Microsoft Certified: Modern Desktop Administrator, and Google IT Support Professional Certificate. Expand your skills through ongoing development sprints and knowledge-sharing webinars.

Value Proposition and Mission Impact

Technology-Driven Learning

Be part of a company that invests in the newest learning tools, like gamified LMS integrations and AR/VR modules. Our learner support system integrates predictive analytics to identify potential learning roadblocks before they escalate, allowing you to offer more proactive assistance.

Measurable Results

Your work directly contributes to improved learner retention, increased course completion rates, and elevated satisfaction scores. In our last cycle, the support team helped decrease technical dropouts by 18% and increased learner satisfaction scores by 27%.

Compensation and Benefits

Comprehensive Package

• Remote Setup Stipend: Get fully equipped with top-tier tech
• Flexible Work Hours: Design your schedule around your most productive hours
• Generous Time Off: Unlimited PTO and national holidays
• Continuous Education: Paid access to Coursera, Udemy, and edX
• Global Retreats: Annual virtual team summits with surprise guest speakers
• Performance Bonuses: Quarterly incentives tied to learner satisfaction and innovation impact

Take the Next Step

Your Future Starts Here

If you’re ready to redefine how learners thrive in virtual spaces, this is your moment. Join a team that leads with purpose, adapts through technology, and thrives on data to fuel impactful learning support. Step into a role where your actions uplift global learners and educators every single day.

Apply now to become a Remote Learning Support Specialist — and take learning beyond borders.