Remote Property Management Customer Service Representative

Introduction to the Role

Are you ready to take the next step in your customer service career, all while working from the comfort of your home? As a Remote Property Management Customer Service Representative, you will become the trusted voice that connects residents and tenants with outstanding support and timely solutions. In this pivotal position, you’ll be the human bridge between renters and the operations teams, helping to ensure smooth daily functions across properties, strong tenant relationships, and high satisfaction scores. With an annual salary of $44,725, this opportunity isn’t just a job—it's a path to growing professionally in an industry that values consistency, care, and communication.

Key Responsibilities

Resolving Tenant Concerns

• Serve as the primary point of contact for tenants through phone, email, and chat.
• Provide quick and courteous responses to maintenance requests, rent questions, and other inquiries.
• Log all tenant communications accurately within the property management system.

Maintenance Coordination

• Dispatch and follow up with maintenance technicians and contractors.
• Monitor service timelines and ensure completion of work orders.
• Update residents on repair status and manage any rescheduling needs.

Payment and Lease Support

• Guide tenants through the rent payment processes and resolve payment issues.
• Answer questions about lease terms, renewals, and move-in/move-out procedures.
• Coordinate lease documentation and ensure digital records are up-to-date.

Property Communication

• Share property updates, notices, and policy changes with residents.
• Handle escalations with empathy and the appropriate level of urgency.
• Flag recurring issues to the property operations team for resolution.

The Impact You'll Make

This role plays an essential function in creating safe, well-maintained, and welcoming communities for renters. Your ability to manage communications and handle service issues with clarity and compassion directly contributes to tenant satisfaction and retention. Behind every interaction lies the potential to build trust and create long-lasting resident relationships. By ensuring prompt and professional support, you enable the property management team to operate efficiently and meet its service goals with excellence.

Work Environment

Flexible Remote Work

Enjoy the comfort and convenience of working from your own space. This position is 100% remote and designed for individuals who thrive in digital-first environments. Whether you're answering emails from your home office or handling calls from a peaceful corner of your home, you have the freedom to focus without commute-related stress.

Collaborative Digital Culture

Even from a distance, you’ll be fully integrated into a proactive and collaborative team. Daily meetings, team chats, and cloud-based systems ensure you're always connected and empowered to make meaningful contributions. Support and feedback loops are part of the rhythm, helping you stay aligned and inspired.

Tools and Technology

Property Management Platforms

You’ll work within modern tools like AppFolio, Buildium, or Yardi to track requests, view lease data, and handle tenant communications seamlessly.

Communication Channels

Live chat systems, VoIP platforms, and ticketing tools like Zendesk or Freshdesk will help you engage efficiently with residents and collaborate with team members.

File and Record Management

Cloud-based systems, such as Google Drive or Dropbox, are used for documentation and file sharing to maintain organized digital workflows.

Qualifications and Skills

Required Experience

• At least 1 year of experience in a customer support role, preferably in property management, real estate services, or tenant-facing operations.
• Demonstrated success in resolving customer issues with professionalism and empathy.

Technical Proficiency

• Comfortable navigating CRM systems and online ticketing tools.
• Familiarity with property or lease management software is a plus.

Soft Skills

• Exceptional listening and verbal communication skills.
• Strong written communication abilities for emails and digital documentation.
• Calm, solution-oriented mindset even in high-pressure scenarios.
• Effective time management and organizational skills are essential for prioritizing multiple inquiries efficiently.

Growth and Development Opportunities

This role opens doors to long-term advancement in property operations, resident services, and leadership. You'll receive regular feedback, mentorship, and skill-building opportunities tailored to your career interests. Whether you aim to step into a senior service role, specialize in tenant retention, or pivot toward operational coordination, this role gives you the foundation to get there. Through exposure to real-time problem-solving and cross-functional collaboration, you'll sharpen your instincts and refine your professional voice.

Why You Belong Here

Your voice matters. Your problem-solving makes a difference. Here, customer care is not a script—it's a mission. If you're someone who takes pride in helping others, communicates clearly, and wants to grow in a professional and inclusive remote environment, this is your chance to bring purpose into your daily work. By joining this mission-driven team, you're contributing to something larger than yourself: dependable housing experiences for people across diverse communities.

What Success Looks Like

• Maintaining a high tenant satisfaction rating by responding promptly and accurately to inquiries.
• Reducing turnaround times on maintenance coordination through efficient communication.
• Demonstrating ownership of tasks and proactively following up on open issues.
• Earning recognition for clarity, compassion, and reliability in tenant communications.
• Supporting your teammates with knowledge sharing and a solution-driven mindset.

Our Ideal Candidate

We are searching for a candidate who takes initiative, communicates proactively, and genuinely enjoys helping others succeed. If you're organized, emotionally intelligent, and eager to solve day-to-day challenges in a property-focused environment, we want to hear from you. Your ability to adapt and learn will be just as valued as your experience, and your work ethic will set the tone for the tenant experience.

Compensation and Benefits

• Annual Salary: $44,725
• Flexible work hours and autonomy over your remote setup.
• Performance-based growth opportunities and advancement pathways.
• Paid training and learning resources to expand your skill set.
• Wellness initiatives and professional development sessions.

Your Next Move Starts Here

Are you ready to build meaningful relationships while working from anywhere? Bring your talent, your passion for service, and your drive to create better living experiences for tenants across the country. We’re excited to offer you a seat at the table where your voice will be heard and your impact will be felt.

Apply today and start shaping the future of remote property service support—your next chapter starts now!