Remote Technical Support Engineer Jobs in Canada

Join a Remote Team That Thinks Differently

Picture yourself collaborating with a team that goes beyond simply solving problems, but transforms how people interact with technology, without ever leaving your favorite coffee shop. As a Remote Technical Support Engineer, you'll be at the core of delivering next-level digital solutions that keep users empowered and systems humming across time zones. With a competitive annual salary of $80,714, this is your chance to champion remote tech excellence from anywhere in Canada.

Company Vision and Growth Journey

Built on Curiosity, Driven by Innovation

Once a startup powered by little more than passion and a few lines of brilliant code, we've evolved into a global, remote-first company revolutionizing how businesses connect with customers. Our mission? Reinvent the way support is experienced—smarter, quicker, and delightfully human. Today, our support engineers develop creative solutions that leverage edge computing, distributed networks, and real-time system diagnostics.

Role Overview and Key Responsibilities

Your Role: Digital Hero in a Hoodie

• Diagnose hardware and software issues like a tech detective
• Collaborate with developers and QA to deploy patches with precision
• Guide customers through troubleshooting with empathy and clarity
• Maintain logs and issue records meticulously
• Help automate workflows and recommend system enhancements

Tech Troubleshooting That Inspires Confidence

From dissecting error logs to solving software glitches, you’ll lead users out of digital dilemmas with skill and grace. Whether resolving backend malfunctions or guiding someone through cloud sync settings, you’re the calm in the code storm.

Quality Meets Creativity

Partner with cross-functional teams to stress test new tools and create smoother user experiences. You'll also help build internal libraries and FAQs to enhance self-service capabilities.

Innovate Every Day

Identify areas where automation or process redesign can boost efficiency. Explore new support platforms and tools to elevate the customer journey.

Tools and Technologies Used

Tech Stack & Tools You’ll Touch

• Remote desktop support tools (TeamViewer, AnyDesk)
• Ticketing platforms like Zendesk or Freshdesk
• Monitoring dashboards (Datadog, New Relic)
• Version control with Git
• Collaboration tools like Slack, Trello, and Notion

Familiarity with Linux commands, network diagnostics, and scripting languages is a strong advantage.

Remote Work Environment and Benefits

Culture That Works For You

We’ve built a global workspace that feels anything but distant. Expect flexible schedules, asynchronous communication, and minimal meetings. That means more time solving problems and less time in virtual meetings.

Perks That Actually Perk You Up

• 💻 Home office stipend to upgrade your setup
• 🌴 Flexible time off to recharge
• 🤝 Professional development allowance
• 🏥 Full health and dental benefits—even remotely

Ideal Candidate Profile

Qualifications That Catch Our Eye

• 3+ years of experience in remote IT support or technical troubleshooting
• Proficiency in diagnosing software and hardware issues
• Strong written and verbal communication skills
• Ability to multitask across time zones and tech platforms
• Experience supporting SaaS or cloud-based products is a plus

Personal Attributes for Success

• Tech-savvy and customer-focused
• Clear communicator with a touch of wit
• Solution-oriented mindset with a passion for continuous improvement

Career Development and Opportunities

What’s Next for You?

Step into a role that’s not just about fixes—it’s about foresight. From team lead to platform architect, your path here is paved with creative challenges and mentorship.

Evolution in Every Iteration

Our projects are constantly evolving, featuring machine learning integrations, proactive monitoring tools, and real-time analytics dashboards. You’ll work on next-gen systems ahead of the curve.

Call to Action

Take Charge of Your Remote Tech Career

You're not just applying to answer support tickets. You're applying to join a movement that sees remote technical support as an art and a science. Ready to make an impact that echoes across time zones?

Apply today and engineer the future of remote support—creatively, passionately, and unapologetically you.