Telecaller

Position: Telecaller
Location: Zunheboto
Company: Naukri Mitra

About Us:
Naukri Mitra is a leading recruitment agency dedicated to connecting job seekers with potential employers across various industries. We pride ourselves on our commitment to providing exceptional services that cater to the unique needs of both candidates and businesses. As we expand our operations in Zunheboto, we are looking for enthusiastic Telecallers to join our dynamic team.

Job Overview:
As a Telecaller, you will be an essential part of our team, responsible for communicating with potential clients, gathering information, and helping to drive our business forward. Your role will involve making outbound calls, managing customer inquiries, and providing information about our services. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for customer service.

Key Responsibilities:

1. Outbound Calling:
   • Conduct outbound calls to prospective clients, following up on leads and inquiries.
   • Maintain a clear and persuasive communication style to engage potential customers and present our services effectively.
2. Customer Engagement:
   • Build and maintain strong relationships with clients by understanding their needs and providing appropriate solutions.
   • Actively listen to client inquiries and provide accurate information to address their concerns.
3. Data Management:
   • Update and maintain accurate records of calls, inquiries, and customer interactions in our database.
   • Prepare reports on call metrics and client feedback to enhance service delivery and sales strategies.
4. Sales Support:
   • Assist in the sales process by identifying potential leads and qualifying them for further engagement.
   • Collaborate with the sales team to ensure a smooth transition from lead generation to closing deals.
5. Follow-Up:
   • Conduct timely follow-ups with clients to ensure satisfaction and gather feedback on our services.
   • Use follow-up calls to nurture leads and encourage conversions.
6. Problem Solving:
   • Address and resolve client issues or complaints promptly, ensuring a positive experience and retaining their business.
   • Provide insights to management regarding common client concerns for process improvement.
7. Market Research:
   • Stay informed about industry trends and competitor offerings to better serve clients and adjust sales strategies accordingly.
   • Participate in market research initiatives to gather valuable customer insights and identify potential growth areas.
8. Team Collaboration:
   • Work closely with other team members to achieve collective goals and contribute to a positive team environment.
   • Share best practices and innovative ideas for improving client engagement and service delivery.

Qualifications:

• Education:
  • A minimum of a high school diploma; and a bachelor’s degree in business, marketing, or a related field is preferred.
• Experience:
  • Previous experience in telecalling, customer service, or sales is an advantage, though freshers with strong communication skills are also encouraged to apply.
• Skills:
  • Excellent verbal and written communication skills, with a friendly and persuasive tone.
  • Proficiency in using computer applications and CRM software.
  • Strong interpersonal skills and the ability to work effectively in a team.
• Attributes:
  • Self-motivated, target-driven, and results-oriented with a strong work ethic.
  • Ability to handle rejection and maintain a positive attitude.
  • Good organizational skills and attention to detail.

Work Environment:
The role of a Telecaller requires working in an office environment with a focus on phone communication. You may be required to work flexible hours depending on client needs and time zones. A positive and energetic work culture is fostered within our team, promoting personal and professional growth.

Compensation:
We offer a competitive salary, along with performance-based incentives. Additional benefits may include health insurance, training programs, and opportunities for career advancement.

Application Process:
If you are passionate about customer service and are looking to grow your career in telecalling, we invite you to apply for this exciting opportunity at Naukri Mitra in Zunheboto. Please submit your resume along with a cover letter detailing your relevant experience and why you would be a great fit for our team.