Job Title: Remote Learning Operations Director

Annual Salary: $66,019
Job Type: Full-Time, Remote

Position Overview:

We are seeking a highly motivated and experienced Remote Learning Operations Director to lead and oversee all operational aspects of our remote learning programs. The ideal candidate will be responsible for managing and enhancing the infrastructure, systems, and processes that support our virtual learning environment, ensuring smooth operations, and driving efficiency and effectiveness. This role demands a strategic thinker with strong leadership capabilities, attention to detail, and a deep understanding of online education technologies and best practices.

As the Remote Learning Operations Director, you will collaborate closely with cross-functional teams, including academic staff, IT, instructional design, and student support services, to ensure the successful delivery of online courses and learning experiences. You will also take the lead in managing the day-to-day logistics of our remote learning platform, providing data-driven insights for continuous improvement, and contributing to the growth and scalability of our programs.

Key Responsibilities:

1. Leadership & Strategic Planning:

• Provide strategic direction for the operations of all remote learning programs, ensuring alignment with organizational goals and objectives.
• Lead the continuous development and improvement of operational processes, systems, and tools to support effective and efficient remote learning experiences.
• Work with leadership to define key performance indicators (KPIs) and use data analytics to monitor performance and drive decision-making.
• Develop and execute strategic initiatives to improve student retention, engagement, and satisfaction with online learning.
• Serve as a thought leader, staying informed on industry trends and best practices in online learning operations.

2. Operational Management:

• Oversee the day-to-day operations of the remote learning platform, including learning management systems (LMS), video conferencing tools, content management, and student information systems.
• Ensure that all technology platforms are functioning properly and efficiently, coordinating with IT to resolve technical issues as they arise.
• Manage course scheduling, and registration processes, and ensure proper implementation of course materials and resources in the LMS.
• Collaborate with academic and instructional design teams to ensure that course content is delivered seamlessly and meets the needs of both students and faculty.
• Oversee the student onboarding process, ensuring that students are properly oriented to the online learning environment and provided with necessary resources.

3. Team Leadership:

• Led a team of remote learning specialists, instructional technologists, and operational support staff, providing guidance, mentorship, and professional development opportunities.
• Coordinate with human resources to recruit, train, and retain talent to support the growing demands of the online learning program.
• Foster a collaborative and positive work environment that encourages innovation and continuous improvement.

4. Quality Assurance & Compliance:

• Ensure that all remote learning operations are compliant with regulatory requirements and accreditation standards.
• Conduct regular audits of the learning management system and associated tools to ensure the accuracy, security, and quality of course content and data.
• Establish processes to gather and analyze student feedback, using insights to drive continuous improvement in remote learning operations.
• Work closely with academic leadership to ensure that course delivery adheres to best practices in online pedagogy and instructional design.

5. Budgeting & Resource Allocation:

• Develop and manage the operational budget for remote learning, ensuring efficient use of resources to support program growth and sustainability.
• Monitor expenditures and provide regular financial reports to leadership, identifying areas for cost optimization and increased efficiency.
• Allocate resources effectively to ensure that remote learning infrastructure, tools, and personnel are adequately supported.

6. Stakeholder Communication & Collaboration:

• Act as the primary point of contact for stakeholders involved in remote learning operations, including academic staff, students, IT, and external vendors.
• Collaborate with faculty and instructional designers to ensure alignment between course content and delivery mechanisms.
• Provide regular updates to senior leadership on the status of remote learning operations, challenges, and opportunities for improvement.

7. Student Success & Support:

• Oversee the development and delivery of student support services, including technical support, academic advising, and tutoring, to ensure a positive online learning experience.
• Work closely with student services teams to monitor student progress and intervene as necessary to support academic success.
• Implement retention strategies to minimize dropout rates and maximize student engagement and satisfaction.

Qualifications:

• Bachelor's degree in education, instructional technology, business administration, or a related field. A master's degree is preferred.
• A minimum of 5 years of experience in an operational leadership role, preferably within the field of online education or e-learning.
• Strong understanding of learning management systems, online course delivery tools, and instructional technologies.
• Proven experience in managing teams, budgets, and complex operational processes.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to work independently in a remote setting while maintaining strong communication with team members and stakeholders.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse teams.

Benefits:

• Competitive salary of $66,019 annually.
• A flexible work environment with the ability to work remotely.
• Opportunities for professional development and career growth.
• Health, dental, and vision insurance.
• Paid time off and retirement plan options.

This position offers an exciting opportunity to lead the operational efforts of a growing remote learning program, making a significant impact on the learning experiences of students and the success of the institution. If you are passionate about online education and thrive in a dynamic, fast-paced environment, we encourage you to apply.