Remote Dispatch Coordinator

Join Our Journey: Where Logistics Meets Innovation

Imagine a workspace where precision meets personality, and every call you take feels like unlocking a mini-mission. As a Remote Dispatch Coordinator, you won’t just be scheduling routes—you’ll be the brain behind operational smooth sailing, ensuring every shipment, technician, or emergency response reaches the right place at just the right moment. This isn’t your standard dispatcher gig. This is your chance to be the pulse of a dynamic, ever-evolving remote logistics operation that's reshaping how coordination is done worldwide.

About the Role

Our Dispatch Coordinators are the unsung heroes in the logistical chain. From your home base, you’ll orchestrate the movement of people and goods across diverse time zones, all while using cutting-edge dispatch software and clever communication techniques. Think fast-paced decisions, intelligent prioritization, and a sprinkle of humor to keep things flowing.

This remote position offers the flexibility to work from anywhere, backed by a supportive, tech-forward environment that celebrates autonomy and creative problem-solving. It’s where creative planning, technical know-how, and people skills converge.

Annual Salary: $45,823

What You’ll Do

Dynamic Dispatching

• Monitor and manage real-time logistics through dispatch systems.
• Coordinate with field technicians, drivers, or delivery teams to optimize routing.
• Adapt on the fly to delays, last-minute requests, or unexpected issues.
• Keep your cool (and maybe crack a smile) under time pressure.

Stakeholder Communication

• Be the voice of calm, reason, and coordination in chaotic moments.
• Relay accurate ETAs, updates, and instructions via phone, SMS, or platform messaging.
• Build rapport with field staff, customer support agents, and third-party vendors.

Operational Efficiency

• Track key performance metrics, including delivery timelines, technician availability, and downtime.
• Flag bottlenecks and collaborate with operations to brainstorm better workflows.
• Maintain accurate logs, updates, and reporting within the dispatch software.

Problem Solving in Real-Time

• Juggle shifting priorities without dropping the ball.
• Navigate tricky scenarios with wit, tact, and a cool head.
• Creatively troubleshoot when technology, timing, or human error tries to throw you off track.

Tools You’ll Use (And Love)

• Industry-leading dispatching and routing platforms
• Slack, Zoom, and other collaboration tools for instant communication
• Real-time GPS fleet tracking dashboards
• Cloud-based CRM and ticketing software

We believe that tech should enable—not overwhelm—so we’ll train you on everything you need to thrive. Plus, we’re constantly innovating. Your feedback may shape the tools we use next.

The Ideal Candidate

You Bring:

• Prior experience in logistics, dispatching, or customer service roles
• Confidence in multitasking within fast-paced, deadline-driven environments
• A knack for clear, confident communication (yes, even when juggling three calls)
• Comfort with technology and eagerness to master new tools
• The ability to improvise with a plan (and maybe a backup plan, too)

Bonus Points If You:

• Have worked with remote or distributed teams
• Understand basic logistics, warehouse, or field operations
• Love strategic puzzles like scheduling, prioritization, or routing
• Can turn stressful moments into teachable ones—with a joke or two to boot

Work Environment & Culture

This position is 100% remote, but our team culture is anything but distant. Expect:

• Virtual team huddles that feel like hangouts
• Ongoing training and learning opportunities
• A culture of feedback, collaboration, and mutual support
• Room to grow and stretch your wings—creatively and professionally

We run on trust, transparency, and a shared commitment to keeping things moving smoothly. Whether you're routing a technician to a surprise emergency or managing peak-hour delivery surges, your contributions matter.

Why This Role is Unique

Dispatching is often seen as a reactive job. Here, we flip the script. We empower our coordinators to:

• Take initiative and recommend system changes
• Build friendly relationships with field pros
• Predict problems before they occur
• Engage in strategic planning, not just a tactical response

If you're someone who thrives on rhythm, responsibility, and a bit of friendly chaos, this job is your jam.

Growth Opportunities

We’re not just hiring a Dispatcher; we’re building a future leader. Our Dispatch Coordinators are encouraged to:

• Train incoming teammates
• Participate in cross-functional project groups
• Move into Operations, Training, or Quality Assurance roles over time
• Share their creativity through new process designs or team initiatives

If you’ve ever thought, “I have ideas that could make this better,” we want to hear them—and help bring them to life.

Ready to Make It Happen?

If coordinating people, solving puzzles in real-time, and building meaningful remote relationships sounds like your perfect Tuesday, we want to hear from you.

Apply today and help shape the future of remote dispatching. Let’s keep the world moving—one wise decision at a time.