Remote Travel CRM Specialist
Description
Remote Travel CRM Specialist
Discover the Journey: Join Us as a Remote Travel CRM Specialist
Every unforgettable journey begins with a connection. Behind the scenes of curated travel experiences and customer satisfaction is a team that thrives on empathy, innovation, and collaboration. As a Remote Travel CRM Specialist, you'll be at the heart of enhancing customer journeys, streamlining service, and creating experiences that resonate. With an annual salary of $61,501, this opportunity lets you contribute to a people-centered mission from wherever you feel most inspired.
The Role That Connects Destinations and People
We believe customer relationships are not managedโthey are nurtured. As our CRM Specialist, youโll do more than maintain data. Youโll play a strategic role in building meaningful interactions that reflect who we are: inclusive, driven, and always human-first. Our remote structure allows you to contribute globally while staying true to your local community, culture, and rhythm.
Key Responsibilities in Your Daily Voyage
Elevating Customer Relationship Management
- Manage and optimize our CRM platforms to ensure seamless customer interactions.
- Design segmentation strategies for targeted outreach based on traveler profiles.
- Monitor lead pipelines, campaign responses, and post-trip engagement to refine journeys.
Campaign Collaboration
- Work closely with marketing to co-create personalized campaigns that delight customers.
- Coordinate cross-functional input to ensure CRM reflects real-time customer insights.
- Track performance of CRM-driven initiatives and suggest iterative improvements.
Data with a Human Touch
- Maintain accurate, inclusive, and accessible customer records in compliance with global standards.
- Generate reports that visualize behavior trends, repeat bookings, and retention metrics.
- Analyze journey patterns to support long-term relationship-building strategies.
Customer-Centric Culture
- Champion an empathetic approach to problem-solving across platforms and departments.
- Offer input into UX decisions based on CRM data and honest traveler feedback.
- Act as a voice for the traveler in all CRM system adjustments.
Our Work Environment: Inclusive, Global, and Rooted in Respect
Our team brings together voices from around the world, each bringing their unique story, skillset, and vision. We actively cultivate an inclusive environment where collaboration, kindness, and mutual support are equally valued alongside productivity.
What Sets Our Culture Apart
- Weโre a diverse team of travel enthusiasts, CRM experts, and tech-savvy collaborators.
- Team meetings are designed to foster listening and learning from every perspective.
- We celebrate cultural heritage days, global holidays, and remote rituals that bring us closer together.
Tools, Technology, and Soft Skills That Power This Role
Platforms and Tools Youโll Work With
- CRM Platforms: HubSpot, Salesforce, Zoho, or similar.
- Analytics: Google Data Studio, CRM dashboards, Power BI.
- Communication: Slack, Zoom, Asana, and shared cloud drives.
Core Qualities We Admire
- Emotional intelligence and cultural sensitivity.
- A people-first approach to data and strategy.
- Adaptability and comfort in an asynchronous, remote environment.
Skills and Qualifications That Light the Way
Your Professional Background
- 2โ4 years of CRM experience in the travel industry or a customer-focused tech environment.
- Proven track record managing CRM data to improve customer lifecycle engagement.
- Familiarity with remote work tools and self-motivation in distributed teams.
Your Soft-Skill Toolkit
- Compassionate communication, both written and verbal.
- Ability to balance technical knowledge with human insight.
- Commitment to fostering an equal opportunity mindset in daily work.
Career Growth: Expand Your Horizons
We donโt just want you to fill a positionโwe want you to shape a future. As a Remote Travel CRM Specialist, youโll have access to leadership coaching, internal mentorship programs, and cross-departmental exposure. Many of our team members have transitioned into senior marketing, tech, or operations roles within two years.
What Youโll Gain Along the Way
- Annual Salary: $61,501, with regular performance-based evaluations.
- Flexible work-from-anywhere structure supporting global candidates.
- Paid cultural exchange time off and wellness stipends.
- Access to travel perks, destination trials, and discounted experiences.
- Continuous education credits for CRM, data analytics, and inclusivity training.
Inclusion Is Not a BuzzwordโItโs Our Backbone
We welcome applicants of every background, ability, identity, and lived experience. Our inclusive hiring philosophy means we look at talent holistically. Whether you're a parent returning to work, a globetrotter with CRM know-how, or someone pivoting from another customer-focused field, your story matters here.
โI joined without travel industry experience but was welcomed with open arms and a mentor. Today, I help shape campaigns for millions of travelers.โ โ Alex Rivera, Current CRM Specialist
Letโs Chart This Course Together
Are you ready to bring your CRM expertise to a purpose-driven, global team that values people over processes and connection over transaction? Weโre excited to meet you.