Remote Customer Education Specialist

Description

Remote Customer Education Specialist

Start Your Journey in a Human-Centered Career

Are you passionate about helping people succeed? Do you believe that knowledge unlocks confidence? As a Remote Customer Education Specialist earning $54,941 annually, you’ll empower diverse communities to engage with our solutions through approachable learning experiences. From onboarding walkthroughs to on-demand resources, your work ensures our customers feel seen, heard, and supported. If you're enthusiastic about turning complex ideas into digestible lessons and creating space where every learner thrives, we’d love to meet you. This is more than a job—it's a mission to make education inclusive, accessible, and transformative for everyone.

Key Responsibilities and Daily Impact

Create Compassionate Customer Learning Experiences

  • Craft digital training materials with empathy and clarity
  • Lead interactive virtual sessions tailored to various learning styles
  • Address customer challenges with patient, human-centered support
  • Encourage self-paced learning through resource-rich content libraries

Promote Inclusive Engagement and Learning Equity

  • Develop learning programs mindful of language, accessibility, and tone
  • Design content that resonates across cultures, regions, and abilities
  • Promote feedback loops with customers from all backgrounds
  • Celebrate diverse perspectives in every training session

Collaborate Across Teams for Greater Impact

  • Work with product teams to align content with real-time updates
  • Partner with customer success managers to personalize learning paths
  • Coordinate with the marketing team to align educational content with brand voice across all channels
  • Share user insights with R&D to shape product enhancements

Work Environment and Culture of Inclusion

Our company is committed to creating an inclusive workplace where every voice is valued and matters. We champion equal opportunity at every stage of the employee journey and actively foster a sense of belonging. Whether you're just starting your remote career or bringing years of experience, you’ll be part of a diverse team that values curiosity, compassion, and collaboration.

We encourage open communication and respectful dialogue that nurtures learning and growth. Our team thrives in a culture that celebrates a diverse range of thoughts and life experiences, valuing and embracing them. Through remote coffee chats, virtual community circles, and shared success stories, we foster meaningful connections even across time zones. Inclusion is not an initiative here—it's embedded in our day-to-day work.

Real Stories of Inclusion and Support

  • A training specialist who introduced sign-language onboarding sessions
  • A first-generation college grad who built out bilingual learning tracks
  • Mentorship programs tailored to underrepresented communities

Tools and Technology You’ll Use

Platforms Supporting Virtual Education

  • Learning management systems (LMS) that support multimedia content
  • Webinar platforms with real-time engagement features

Productivity and Collaboration Tools

  • Project tracking software to align content production with timelines
  • Knowledge base tools that integrate easily with customer support

Qualifications and Candidate Profile

Required Skills and Experience

  • Proven background in customer education, instructional design, or remote training
  • Comfortable working across time zones with asynchronous tools
  • Strong verbal and written communication skills that resonate with diverse audiences
  • A growth mindset and a love for simplifying complexity

Educational Background

  • Bachelor’s degree in Education, Communications, Human-Centered Design, or related field
  • Certification in adult learning or training methodologies is a plus

Personal Traits That Enhance Team Fit

  • You listen with intent and lead with empathy
  • You view customer feedback as fuel for improvement
  • You adapt quickly and celebrate small wins along the way
  • You bring a collaborative spirit and authentic curiosity to every meeting

Growth Opportunities and Career Path

Future Avenues to Explore

  • Grow into a leadership role in learning and development
  • Pilot new formats like microlearning and gamified content
  • Co-create global learning strategies with internal champions
  • Attend remote-first conferences and inclusive design workshops

Apply to Join Our Mission-Driven Team

If you’re excited by the chance to teach, connect, and uplift in a supportive remote environment, this role was made for you. Bring your passion for customer enablement, your belief in lifelong learning, and your respect for every learner’s journey.

Apply now and help us shape an educational experience that truly belongs to everyone.