Job  IT Support Specialist

Location: Gurgaon, India

Position Type: Full-time

Are you passionate about technology and driven to solve complex problems? Do you thrive in a dynamic environment where every day brings new challenges? We are seeking both fresher and more experienced individuals to join our team as IT Support Specialists in Gurgaon. As an integral part of our organization, you will play a crucial role in providing technical assistance and support to our clients and internal teams.

Responsibilities:

1. Technical Assistance: Provide first-line technical support to resolve hardware and software issues for end-users via phone, email, chat, or in-person. Troubleshoot and diagnose technical problems efficiently to minimize downtime and ensure smooth operations.
2. System Maintenance: Perform routine maintenance tasks, including software updates, system backups, and hardware installations. Collaborate with other IT teams to ensure network stability and security.
3. Problem Resolution: Analyze and resolve technical issues promptly, utilizing problem-solving skills and technical expertise. Escalate complex issues to higher-level support teams when necessary, while maintaining clear communication with stakeholders.
4. Documentation: Maintain accurate records of support requests, solutions provided, and troubleshooting steps taken. Create and update documentation for IT systems, procedures, and user guides to facilitate knowledge sharing and enhance efficiency.
5. Customer Service: Deliver exceptional customer service by promptly responding to inquiries, addressing concerns, and following up to ensure customer satisfaction. Cultivate positive relationships with clients and internal stakeholders through effective communication and professionalism.
6. Training and Education: Stay current with emerging technologies and industry trends through continuous learning and professional development. Share knowledge and expertise with colleagues to foster a culture of collaboration and innovation within the IT department.

Qualifications:

For Fresher:

• A degree in Computer Science, Information Technology, or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Basic understanding of computer hardware, operating systems, and software applications.

For Experienced:

• Minimum 1-3 years of experience in IT support or a related field.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with ticketing systems and remote support tools.
• Knowledge of Active Directory, Microsoft Exchange, and other enterprise-level technologies.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.

Additional Requirements:

• Age: 18 years to 60 years.
• Gender: Male, female, and non-binary individuals are encouraged to apply.
• Strong commitment to customer service and teamwork.
• Ability to work independently with minimal supervision.
• Willingness to work flexible hours and participate in an on-call rotation schedule.

Join our team and take your career to the next level! If you are passionate about technology and eager to make a difference, apply now by clicking on the "Apply For Job" button below. We offer competitive compensation, opportunities for career growth, and a supportive work environment where your contributions are valued and recognized. Don't miss this exciting opportunity to become part of our dynamic IT team in Gurgaon. Apply today!