Latchel Remote Talent Network Opportunity

Discover a Role Where Empathy Meets Innovation

Are you ready to grow your career in a company that values compassion, diversity, and creativity? At Latchel, we’re committed to fostering a truly inclusive workplace—one built on active listening, purposeful collaboration, and genuine care. We believe every team member's voice contributes to something bigger, and our Remote Talent Network is where purpose-driven professionals find a home. Whether you're working from a quiet nook in your home or energizing your day in a co-working space, you’ll have the freedom and flexibility to make meaningful contributions to the lives of thousands of residents across the country.

What You Will Be Doing in This Remote Role

Empowering Team Goals Through Collaborative Problem-Solving

You’ll join an agile, cross-functional team that’s reimagining residential support services. Each day presents the opportunity to solve real-world problems that affect everyday people. You’ll play a critical role in aligning goals, sharing feedback, and participating in regular team sessions focused on growth and mutual support. Expect to connect across departments, lend insights, and thrive in a culture where psychological safety and inclusivity aren’t just encouraged—they’re expected.

Nurturing Meaningful Partnerships with Clients and Vendors

Your day-to-day work will involve engaging with clients, vendors, and partners from diverse backgrounds. You’ll ensure that each conversation reflects our commitment to empathy and equitable treatment. From troubleshooting service requests to improving cross-regional workflows, you’ll act as a trusted point of contact and solution provider, always keeping our core mission—safe, comfortable homes—at the forefront.

Advancing a Feedback-Driven, People-Centered Culture

At Latchel, we believe that honest, constructive feedback creates stronger teams. You’ll have access to regular check-ins, development-focused reviews, and mentoring opportunities that empower you to sharpen your strengths and tackle new challenges. Our work culture thrives on two-way dialogue and supports a continuous learning mindset, whether you're early in your career or bringing years of experience.

Our Work Environment: Human-Centered and Remote-First

Flexibility That Supports Life and Work Together

We know that no two lives are alike, so we don’t expect one rigid schedule. Our approach prioritizes balance and autonomy, enabling you to integrate work with your life, rather than the other way around. Our team is globally distributed, and we celebrate the unique rhythms each team member brings to the table.

Digital Tools That Connect and Inspire

Our tech stack is designed to ensure seamless and inclusive collaboration. We use tools like Slack, Zoom, and Notion to stay in sync without burnout. These platforms promote open access to knowledge, shared ownership of projects, and real-time connection when it matters most. Whether brainstorming a feature update or digging into service analytics, you’ll always have the right tools at your fingertips.

Qualifications That Reflect More Than Just a Resume

What Helps You Thrive Here

• Proven experience in a remote support, coordination, or service role
• Familiarity with tools like Zendesk, Airtable, or Google Workspace
• Clear and empathetic communication skills tailored for diverse audiences
• Strong organizational habits and the ability to manage time across asynchronous workflows
• Emotional intelligence and a collaborative approach to challenges
• A mindset open to varied perspectives and thoughtful discourse

What Makes You Stand Out

• Background supporting multilingual or underrepresented customer communities
• Involvement in initiatives that build inclusive cultures or processes
• Understanding of residential management workflows and industry tools
• Bilingual fluency (especially Spanish or other common resident languages)

Tools and Technologies That Keep Us Agile

To stay nimble and responsive in a remote environment, we lean into efficient platforms that simplify communication and coordination. You might use:

• Intercom or HubSpot for thoughtful, trackable client interactions
• Trello or ClickUp to manage projects and workflow updates
• Dashboards that visualize key data trends and service metrics
• Zoom and Loom for sharing updates, demos, and inclusive visual communication

A Culture Rooted in Purpose and Possibility

Latchel is where different life stories converge to build something powerful together. We’ve seen our most imaginative ideas emerge through open discussion and cultural fluency. Inclusion here isn’t policy—it’s action. Whether through recognition channels, identity-affirming mentorship, or accessible design, we champion equity in all forms. Every team member has a seat at the table and the freedom to speak authentically.

Compensation, Benefits, and What You Can Expect

We offer a competitive annual salary of $109,040, plus a supportive benefits package that includes:

• 100% remote work with flexible hours
• Robust health, dental, and vision insurance
• Paid leave for parents and mental health breaks
• Stipends for creating an inspiring home workspace
• Well-being programs include yoga, mindfulness sessions, and community gatherings
• Virtual team-building and in-person retreats, where possible

Join Us and Build Something Meaningful

This is more than just a job. It's an opportunity to contribute to a mission that uplifts lives, fosters a sense of belonging, and empowers communities. If you’re passionate about thoughtful work and want to be part of a team that values who you are as much as what you do, this could be your next great chapter.

Ready to Take the Leap?

Apply today and let’s redefine what a compassionate, remote-first career looks like—together.