Remote Client Success Manager

About the Role

Are you ready to lead with innovation and drive transformation in a wholly digital setting? We’re looking for a Remote Client Success Manager who thrives in dynamic, cloud-enabled environments and values meaningful, lasting partnerships. As the primary liaison for enterprise accounts, you’ll play a crucial role in ensuring clients derive full value from our SaaS offerings. This isn’t just about customer care—it’s about proactively guiding clients through their digital evolution, delivering measurable outcomes, and becoming a dependable strategic ally. We uphold a strong culture of operational excellence, where your contributions will shape the future of client engagement.

Annual Salary: $83,000

Key Responsibilities

Client Relationship Management

• Oversee a portfolio of enterprise clients using Salesforce or similar CRM systems to monitor engagement and success metrics.
• Conduct regular virtual check-ins via Microsoft Teams or Zoom to assess progress and recommend strategic adjustments.
• Nurture long-term relationships by leveraging insights from client behavior analytics and engagement patterns.

Performance Insights & Strategy

• Utilize Tableau, Power BI, or similar visualization platforms to interpret and report customer experience metrics.
• Monitor client health indicators and anticipate potential retention challenges or opportunities for upselling.
• Present quarterly business evaluations that align with client goals and validate solution performance.

Collaborative Initiatives

• Work closely with product development to convey client needs and support feature prioritization.
• Join forces with marketing and sales teams to craft tailored campaigns that resonate with specific client journeys.
• Partner with technical support and onboarding teams to facilitate smooth implementations and ongoing satisfaction.

Operational Improvements & Innovation

• Build automation solutions using Zapier, HubSpot, or equivalent tools to optimize lifecycle engagements.
• Refine segmentation and personalization tactics through data modeling and AI-assisted analytics.
• Stay informed on customer experience innovations, including chatbot integrations, omnichannel communications, and real-time feedback mechanisms.

Work Environment & Culture

Our remote-first team operates on principles of flexibility, diversity, and shared success. You’ll collaborate with a tech-savvy, globally distributed team that uses platforms like Slack, Notion, and Asana for clear and effective communication. We champion a culture where innovation is encouraged, autonomy is respected, and every voice contributes to impactful change.

Team values include:

• Flexibility to manage your own schedule with core hours for collaboration.
• A mindset of growth through experimentation and active learning.
• Open communication channels and routine team feedback sessions.
• Digital rituals that strengthen our community, no matter where you are.

Tools & Technologies Used

You will frequently use:

• CRM & Client Engagement: Salesforce, Gainsight, ChurnZero
• Video & Communication: Zoom, Slack, Microsoft Teams
• Data & Visualization: Power BI, Tableau, Looker Studio
• Automation Platforms: Zapier, HubSpot, Monday.com
• Collaboration Tools: Trello, Notion, Asana
• CX Platforms: Qualtrics, Typeform, SurveyMonkey

Required Qualifications

Technical & Functional Expertise

• 3+ years of experience in SaaS client success or enterprise account management
• In-depth knowledge of customer engagement strategies and KPIs
• Hands-on experience with CRMs and customer satisfaction platforms
• Ability to convey technical data into actionable insights for stakeholders
• Understanding of client lifecycle models and strategic retention practices

Communication & Leadership Skills

• Exceptional relationship-building skills and the capacity to establish rapport in virtual environments
• Adaptability to evolving tech stacks and digital communication trends
• Clear, articulate written and verbal communication
• Self-motivated, resourceful, and solution-focused
• A commitment to technology-enhanced client service excellence

Career Development & Progression

This role offers more than just account oversight—it’s a launching pad for leadership. As a Client Success Manager, you’ll have access to training, certifications (Salesforce, Gainsight), and cross-departmental strategic opportunities. Many who start in this position go on to lead global enterprise success strategies.

Additional career benefits:

• Fully sponsored certifications in CS platforms
• Ongoing mentorship from senior professionals across disciplines
• Invitations to participate in global virtual and live tech events

Why Choose Us?

Our mission is to modernize client success through forward-thinking technology, strategic collaboration, and data-informed action. If you love using data to solve complex challenges and value human-centered innovation, we’re eager to meet you. We’re shaping the future of relationship management—and we want you to help lead the way.

This is your chance to be part of a future-focused team where strategy meets service, and results meet real client value.

Tech-Driven Call to Action

Bring your vision to the table. Be the catalyst for next-gen client relationships.

Apply today and redefine what success means in a digital world. Your career breakthrough starts now.