Remote Client Support Coordinator

Join a Mission-Driven Team That Champions Innovation

Ever wondered what it's like to be the friendly face (virtually) behind the scenes of a cutting-edge remote-first organization? As a Remote Client Support Coordinator, you’ll be the empathetic expert helping our global clients thrive, one interaction at a time. This isn’t just a support role—it’s a launchpad to transform customer challenges into brand-building triumphs. We’re rewriting how support is done, blending creativity with technical finesse, and we want your voice at the heart of that revolution. This full-time remote position is accompanied by an annual salary of $55,833, reflecting our commitment to valuing your expertise and contributions.

A Company Culture Fueled by Creativity

What started as a small experiment in remote collaboration has blossomed into a global digital workspace built on creativity, bold thinking, and relentless curiosity. Every client interaction tells a story, and our Support Coordinators are the authors. We invest in tools, people, and passion to craft unique customer journeys. Here, ideas are currency. Innovation is culture. And collaboration is the language we all speak.

Your Day-to-Day Responsibilities

🌍 Champion the Client Experience

• Address customer needs through channels like email, live messaging, or video calls, ensuring timely and thoughtful support.
• Solve problems with ingenuity and a dash of humor—think less script, more human.
• Collaborate with design and tech teams to bring client feedback to life in future updates.

🧩 Multitasking Meets Magic

• Handle multiple client requests simultaneously without breaking a sweat—or a smile.
• Keep tabs on ticket statuses, update CRM tools, and document quirky issues with clarity.
• Troubleshoot common platform issues, such as login glitches or integration hiccups, and guide users through a step-by-step process.

✍️ Storyteller Meets Strategist

• Translate technical lingo into digestible, human-centered language for clients.
• Draft or revise help docs, FAQs, and interactive guides using client questions as inspiration.
• Spot patterns in queries and escalate important insights to product managers.

Work Environment That Works For You

This is a 100% remote role with flexible hours, designed for people who do their best work in sweatpants—or at the beach. We’re a Slack-first, Zoom-friendly company where async updates rule and your time zone doesn’t limit your voice. You’ll join weekly virtual meetups, participate in team creative sprints, and contribute to an open culture where emojis and expertise go hand in hand.

Tools You’ll Master

We equip you with top-tier remote tech and platforms to keep you connected, productive, and ahead of the curve:

• 🧠 Knowledge Bases (Notion, HelpDocs)
• 📞 Communication (Slack, Zoom, Loom)
• 📊 CRMs (Zendesk, HubSpot)
• 💡 Creative Collaboration (Figma, Miro)

Your digital toolkit is constantly evolving—like your skills.

What We’re Looking For

💬 Communicator Extraordinaire

• Strong writing and verbal communication chops (bonus points for GIF game).
• Ability to break down complex info with clarity and warmth.

🔍 Detail-Oriented With a Dash of Zen

• Experience juggling multiple support threads while staying organized.
• Known for keeping your cool when things get chaotic.

🎨 Naturally Creative

• I love brainstorming new ways to delight users with support that surprises them.
• Background in customer service, virtual assistance, or tech support.

🧠 Self-Starter With a Growth Mindset

• You take initiative, ask thoughtful questions, and follow through.
• Open to feedback, eager to learn, and hungry for more responsibility.

How You’ll Grow With Us

We don’t just talk about development—we live it. As a Remote Client Support Coordinator, you’ll gain direct access to mentorship programs, cross-functional training, and real opportunities to move into roles like Support Lead, Product Specialist, or even UX Researcher. Your success is measured by both how many problems you solve and how many ideas you spark.

Ready to Make Support Your Superpower?

We're seeking an individual ready to infuse originality, heart, and hustle to every client conversation. If you love solving puzzles, thrive in dynamic digital spaces, and want to make an impact from anywhere in the world, we’d love to meet you.

Apply now and become the reason someone’s day went from "ugh" to "wow!"