Remote CRM Support Specialist

Step Into a Role That Powers Progress

Are you driven by helping others, solving challenges, and building lasting customer relationships? As a Remote CRM Support Specialist earning $75,000 annually, you’ll be at the forefront of optimizing client success. This opportunity places you at the core of dynamic CRM operations, where your problem-solving skills, communication finesse, and product knowledge will directly enhance client outcomes. If you're passionate about tech-enabled solutions and enjoy empowering others through streamlined systems, this role is your chance to thrive from anywhere. Make an impact by joining a people-first organization that supports your aspirations.

Key Responsibilities That Drive Success

Proactive Customer Support

• Respond promptly to CRM-related inquiries via email, chat, and video calls.
• Guide users through setup, usage, and feature activation using non-technical, client-friendly language.
• Troubleshoot issues across diverse CRM environments and provide well-documented solutions.

CRM Optimization and Guidance

• Assist clients with CRM workflows, automation configurations, and data segmentation.
• Offer expert-level guidance on maximizing CRM features to support customer journeys.
• Recommend system enhancements or integrations based on user feedback and the product's ongoing evolution.

Knowledge Management and Collaboration

• Develop user-friendly documentation including FAQs, quick-start guides, and training resources.
• Contribute to internal knowledge bases by documenting resolved issues and tested solutions.
• Collaborate with product and engineering teams to communicate customer insights and influence CRM evolution.

Relationship Building and Retention

• Foster long-term client relationships by proactively monitoring usage patterns.
• Identify upsell or cross-sell opportunities based on customer engagement trends.
• Work closely with Customer Success and Sales teams to maintain seamless service continuity.

Work Environment and Culture

Remote Flexibility and Team Synergy

You’ll thrive in a fully remote, agile environment that champions initiative and open communication. Our workplace fosters strong collaboration and is grounded in shared goals and values. Expect lively teamwork through regular video standups, peer mentoring, and asynchronous updates. We cultivate a psychologically safe space where every voice matters and curiosity is encouraged. Take charge of your future within a culture designed for growth.

A Culture of Learning

Growth is a continuous process here. From skill-building workshops to access to industry webinars, we invest in your learning. You’ll receive regular performance feedback focused on improvement, not perfection. We also foster cross-training opportunities, allowing team members to explore different roles within the organization.

Tools and Technologies You’ll Use

CRM and Support Platforms

• Salesforce, HubSpot, Zoho CRM, or similar industry platforms.
• Ticketing systems like Zendesk, Freshdesk, or Intercom.

Communication and Documentation Tools

• Slack, Zoom, and Loom for internal and external interactions.
• Notion, Confluence, or Google Workspace for process documentation.
• Analytics dashboards and customer behavior tracking tools.

Automation and Integration Resources

• CRM APIs for syncing data between systems.
• Low-code platforms, such as Zapier or Make, are ideal for creating customized workflows.

Required Qualifications and Experience

Essential Skills

• 2+ years working with CRM platforms in a technical support, admin, or operations capacity.
• Excellent written and verbal communication with a passion for helping others succeed.
• Adept at understanding complex systems and simplifying them for users.
• Experience diagnosing issues involving integrations, user permissions, and data structures.
• Skilled at managing diverse tasks efficiently while maintaining focus and clarity under pressure.
• Comfortable navigating remote tools and asynchronous communication styles.

Preferred Qualifications

• Prior experience in SaaS-based support environments.
• Exposure to B2B customer workflows or enterprise-level CRM implementations.
• Experience in training non-technical stakeholders or leading virtual onboarding sessions.

Perks and Benefits That Energize

• ✨ 100% remote work with flexible scheduling—work when you’re most productive
• ✨ Robust medical, dental, vision, and mental health support packages
• ✨ Generous PTO, floating holidays, and quarterly mental wellness days
• ✨ Yearly learning and development allowance for courses and certifications
• ✨ Monthly internet and home office stipends to enhance your workspace
• ✨ Employee recognition programs, virtual celebrations, and team retreats
• ✨ Inclusive company culture that prioritizes well-being, equity, and belonging

Your Career Growth Path

Joining this team is more than a job—it’s an invitation to craft your future. We promote internally, reward initiative, and actively support career advancement. Whether you’re aiming to specialize in CRM analytics, move into product management, or lead customer experience teams, your path is supported. Take initiative, showcase your strengths, and watch your career flourish.

Your Next Big Opportunity Awaits

This role isn’t just about support—it’s about making meaningful contributions to customer success every single day. You'll transform CRM challenges into learning opportunities and elevate user confidence through every interaction. Your energy, insights, and expertise will directly influence the way businesses engage their customers. If you're excited to deliver real impact in a supportive, remote-first culture, we want you with us. Take charge of your professional future in a role designed for purpose and growth.

Your next big opportunity awaits—apply now!