Remote Customer Advocacy Manager

Introduction to a Mission-Driven Leadership Role

Step into a career that empowers you to amplify customer voices and shape transformative experiences—all from the flexibility of your remote workspace. As a Remote Customer Advocacy Manager earning $120,000 annually, you’ll become the strategic link between customer success stories and company-wide innovation. If you’re passionate about elevating user feedback into strategic brand advantage and cultivating long-term loyalty, this role offers both meaningful purpose and professional growth.

The Purpose and Impact of This Role

Customer advocacy isn’t a function—it’s a mindset. In this leadership position, you will steer the vision for amplifying customer sentiment, gathering actionable feedback, and co-creating success narratives that influence marketing, product, and support teams alike. Your efforts will directly fuel trust, retention, and engagement while shaping the company’s external image and internal strategy.

Core Responsibilities and Strategic Functions

Lead Customer Advocacy Strategy

• Design and drive a global customer advocacy framework across key accounts
• Identify customer champions and nurture relationships to develop long-term brand ambassadors
• Align advocacy initiatives with customer lifecycle milestones, product releases, and success stories

Develop and Promote Customer Narratives

• Curate compelling case studies, success stories, and testimonials in collaboration with marketing
• Facilitate webinars, interviews, and virtual panels featuring top customers.
• Coordinate with sales to leverage stories that drive conversion and retention.

Integrate Feedback into Product and Operations

• Build closed-loop systems to share insights from advocates with product and customer support teams.
• Examine a blend of narrative and numerical data to identify patterns and uncover meaningful opportunities for improvement. Themes and opportunities for improvement.
• Collaborate with UX research to support continuous improvement and design thinking.

Cultivate Community and Recognition

• Launch digital initiatives, such as forums, ambassador programs, or recognition events.
• Collaborate with community teams to increase participation and brand affinity.
• Incentivize participation through tailored rewards, personalized outreach, or exclusive content access.

Cross-Functional Collaboration

• Partner with product marketing, success, and sales enablement to align messaging
• Support training initiatives by sharing customer insights with internal teams
• Provide quarterly reports on program impact, including engagement metrics and success outcomes.

Ideal Work Environment and Team Dynamics

You’ll be embedded in a culture that values purpose, autonomy, and authentic connection. While remote, you’ll have ongoing access to collaborative virtual workspaces, cross-departmental workshops, and dynamic feedback loops. Expect an environment where your voice is heard, your ideas are acted on, and your career is intentionally nurtured.

Tools and Technologies You’ll Use

• CRM platforms like Salesforce or HubSpot to track and engage customers
• Advocacy platforms such as Influitive, SlapFive, or ReferenceEdge
• Data tools like Looker or Tableau for storytelling via customer data
• Internal collaboration tools (Slack, Asana, Miro) to manage workflows and content production

Skills and Qualifications for Success

Required Competencies

• Proven experience leading customer advocacy or engagement programs (minimum 3 years)
• Strong background in customer marketing, success management, or brand storytelling
• Exceptional communication and relationship-building abilities, paired with an instinctive understanding of customer perspectives. Empathy for customers
• Demonstrated ability to work across time zones and teams in a remote setting
• Data-driven mindset with the ability to turn feedback into actionable insights

Preferred Attributes

• Experience with customer communities, B2B storytelling, or strategic communications
• Ability to coach internal teams on leveraging customer voice
• A proactive mindset focused on continuous improvement, inclusion, and impact
• Bachelor’s degree in communications, marketing, business, or a related field

Growth, Leadership, and Career Progression

This is not just a job—it’s a launchpad. As you scale customer advocacy programs, you’ll also develop executive-level storytelling skills, influence go-to-market strategy, and grow your visibility across departments. Opportunities for promotion into Director-level or cross-functional leadership roles are tied to clear impact metrics, strategic collaboration, and initiative ownership.

Why This Role Matters

In today’s landscape of trust-driven decision-making, authentic customer voices are one of the most valuable assets a company can have. Your role will elevate those voices into a force that drives reputation, product development, and customer retention. You’ll help shape not just what the company delivers, but how the world perceives it.

Ready to Take the Lead?

If you believe in the power of real stories, genuine relationships, and strategic influence, this is your next move. Step into a leadership role that champions customers while accelerating your growth. Apply today to join a team that turns voices into vision and loyalty into legacy.