Remote Customer Engagement Manager

Position Overview

If you're energized by meaningful interactions and inspired by opportunities to shape how companies engage with their audiences, this remote position may be your next career move. As a Remote Customer Engagement Manager, you'll play a central role in cultivating deeper relationships, creating memorable user experiences, and guiding customers through valuable, personalized journeys. Our team values innovation, empathy, and insight, and we’re looking for someone who thrives in a tech-enabled, customer-first landscape. This fully remote role offers an annual salary of $98,122 and provides the flexibility to lead transformative engagement strategies from anywhere.

Key Responsibilities and Areas of Impact

Enhancing Customer Experience Touchpoints

Campaign Strategy and Execution

• Design and implement dynamic engagement plans tailored to various customer segments using data-backed insights.

Journey Mapping and Personalization

• Analyze behavioral patterns to refine customer touchpoints and proactively address friction points along the lifecycle.

Feedback Implementation

• Convert qualitative and quantitative feedback into actionable steps that enhance satisfaction and reduce churn.

Cross-Departmental Collaboration

Alignment Across Teams

• Work closely with marketing, product, and success teams to ensure cohesive brand voice and personalized customer experiences.

Insight Sharing

• Regularly share key engagement analytics with internal teams to shape future offerings and priorities.

Seamless Integration

• Partner with developers and UX teams to suggest platform updates based on interaction trends and usability reports.

Leveraging Digital Tools for Engagement

CRM and Workflow Optimization

• Utilize CRM systems to build audience segments, track responses, and automate communications that feel human and relevant.

Performance Monitoring

• Monitor key performance indicators (KPIs) such as user engagement, activation, retention, and satisfaction scores to inform and guide initiatives.

Technological Innovation

• Stay ahead of trends by proposing new tools and features that enhance remote engagement and strengthen relationships.

Work Environment and Culture

An Empowering Remote Culture

Our remote-first culture is built on connection, respect, and accountability. You’ll be part of a diverse team that values authenticity and open communication. Virtual brainstorming sessions, peer feedback loops, and digital town halls make sure every voice is heard and every idea has a path forward.

Learning and Growth-Focused Mindset

We champion career progression by offering online courses, one-on-one coaching, and regular internal knowledge sharing. You’ll be encouraged to build leadership skills, test new strategies, and take ownership of projects that spark your passion.

Tools and Technologies

Essential Platforms You’ll Work With

CRM & Engagement Systems

• Salesforce and HubSpot for relationship management and automation

Communication and Retention Tools

• Platforms like Customer.io, Iterable, and Marketo to streamline messaging and trigger timely interventions.

Analytics and Insights

• Tableau, Looker, or Power BI for performance tracking and decision-making

Digital Collaboration Stack

• Slack, Zoom, Notion, and Miro for team interactions and cross-functional planning

Task and Project Management

• Trello, ClickUp, or Asana to maintain visibility, track progress, and collaborate effectively

Required Skills and Qualifications

Professional Experience

• 4–6 years of experience in customer lifecycle marketing, CRM strategy, or community engagement roles
• History of successfully increasing engagement rates and lowering customer drop-off
• Prior experience working remotely with geographically distributed teams

Core Strengths

• Sharp communication skills and a genuine ability to connect with people at scale
• Strong data interpretation skills, with comfort navigating dashboards and translating trends into tactics
• Deep understanding of segmentation, behavior-triggered automation, and omnichannel communication
• Leadership qualities: ownership, proactiveness, and decision-making confidence

Education

• A degree in Business, Communication, Psychology, Marketing, or a related field, or equivalent experience in customer engagement roles, is desirable.

Career Growth and Advancement Opportunities

As a Customer Engagement Manager, you'll frequently collaborate with senior decision-makers and contribute to strategic planning. This role serves as a strong launchpad for future advanced roles, such as Head of Client Experience, Head of Community Strategy, or Engagement Product Manager. You’ll also have the opportunity to shape new initiatives and influence how the brand evolves its customer relationships over time.

Why This Role Matters

Customers are at the heart of everything we do—and this position is central to nurturing those relationships. You’ll be building touchpoints that increase trust, foster loyalty, and ultimately elevate our brand. Every initiative you lead will contribute directly to long-term business value and deepen the emotional connection between our brand and its users. If you believe in human-centered design and data-informed outreach, this is a space where you’ll thrive.

Ready to Lead Meaningful Engagement?

If you're excited about using creativity and data to build lasting customer bonds in a fast-paced, digital-first environment, we’d love to hear your story. Join a remote team that celebrates initiative, rewards curiosity, and believes in working with heart. Apply today and help us shape the future of customer connection—one touchpoint at a time.