Remote Customer Operations Associate

Join Our Creative Team—Where Innovation Meets Impact

Picture starting your day energized to take on new challenges with a forward-thinking team that thrives on innovation and delighting customers. That’s the kind of atmosphere you’ll be immersed in as a Remote Customer Operations Associate. This is more than a support role—it's your opportunity to become an essential part of a dynamic journey that transforms how customers interact with a fast-scaling company passionate about shaping the future of client engagement.

We’re not your typical workplace. We're driven by fresh ideas, a culture of curiosity, and an unwavering commitment to doing things differently. If you believe that creativity belongs in operations and that world-class service stems from empowered individuals, you might be exactly who we’re looking for.

Annual Salary: $90,909

A Day in the Life: Your Key Responsibilities

You’ll operate at the intersection of customer satisfaction, workflow efficiency, and operational brilliance. Here’s how you’ll make your mark:

Customer Delight Is Your Superpower

• Act as the first point of contact for incoming client queries across channels (chat, email, phone)
• Personalize every customer interaction to feel less like a ticket and more like a conversation
• Troubleshoot real-world problems with a solutions-first mindset and an eye for long-term fixes

Operational Wizardry

• Monitor internal systems and dashboards to ensure service-level targets are being met.
• Proactively identify gaps in workflows or policies, and propose creative fixes.
• Coordinate with cross-functional teams (Sales, Product, Tech) to align on priorities and streamline resolutions.

Creativity in Motion

• Help build customer-centric resources such as knowledge bases, tutorials, and visual guides.
• Contribute to quarterly retrospectives and brainstorming sessions designed to reimagine operations.
• Share customer insights with the team to influence product enhancements and better user experiences.

Work Environment: Freedom Meets Focus

This isn’t a beige office with flickering fluorescents. As a fully remote operations associate, your workspace is wherever you feel most inspired—whether that’s a desk overlooking your garden or your favorite cafe nook.

We prioritize results over rigidity, allowing you to organize your day in ways that help you thrive. With weekly virtual team check-ins, creative jam sessions, and regular opportunities to share feedback, you’ll always feel connected even if you're working from a beachside bungalow.

You’ll also enjoy:

• A culture that celebrates curiosity and experimentation
• An environment that values both collaboration and autonomy
• Regular virtual events, shout-outs, and milestone celebrations to keep things human

The Tools That Power You

We believe in simplifying your workflow while empowering your voice. Here’s a sneak peek into the toolkit you'll be working with:

• CRM Platforms: Zendesk, HubSpot, or similar systems to manage and track customer interactions
• Collaboration Tools: Slack, Zoom, and Notion for seamless team communication
• Data Dashboards: Light exposure to BI tools like Looker or Tableau to spot trends
• Workflow Automation: Familiarity with tools like Zapier or Airtable is a plus, though not mandatory

Our tech stack is constantly evolving based on team feedback, and you’ll have the opportunity to influence what gets added next.

What We’re Looking For: Skills That Set You Apart

Must-Have Qualifications

• 2+ years in a customer-facing or operations-focused role (remote experience is a bonus)
• An intuitive communicator who knows how to read between the lines and respond with clarity
• Able to switch between creative and analytical tasks seamlessly
• Solid writing skills and a knack for turning complex info into plain-English answers
• Comfort using modern digital platforms and a hunger to learn new ones

Extra Credit If You Have...

• Experience building customer-facing content or internal process documentation
• Familiarity with light data interpretation or reporting
• A flair for visual presentation—you love color-coding dashboards or making infographics

Why This Role Matters

You’re not just responding to tickets—you’re shaping the entire customer experience. Your insights will help refine internal systems, your collaboration will help other teams excel, and your voice will ensure that customers are truly heard and supported at every step.

Our mission is to create customer operations that don’t just function but inspire. With your creativity, dedication, and unique perspective, we know that goal is not just possible—it's inevitable.

Your Growth Starts Here

We care about your journey as much as the work you do. From the first day, you’ll be empowered to:

• Pitch bold ideas and lead pilot programs
• Expand your role horizontally across teams or vertically into leadership
• Access mentorship, creative workshops, and ongoing learning resources
• Shape internal policies and help influence company culture

Ready to Make Your Mark?

This is your moment to be part of something bold, human-centered, and constantly evolving. We're not looking for someone who fits a mold—we want someone who breaks it. If you're driven by purpose, obsessed with the details, and excited by the idea of shaping outstanding support journeys, we encourage you to apply.

🌟 Apply now and bring your creative spark to where it matters most—our customers.