Remote Customer Success Manager Jobs in New York

Position Overview

Are you passionate about creating exceptional customer experiences and driving retention strategies that truly make a difference? As a Remote Customer Success Manager, you will hold a key position in building enduring client partnerships, helping clients achieve meaningful outcomes through our offerings. This fully remote opportunity, based in New York, offers flexibility and opportunities for career progression within a fast-moving and supportive organization.

The annual compensation for this position is $83,064, reflecting both the expertise required and the impact you'll have in a customer-centric environment.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of customers, providing guidance and proactive support.
• Monitor customer health metrics to identify accounts at risk and take appropriate measures to re-engage them.
• Drive onboarding processes to ensure seamless product implementation and customer satisfaction.
• Deliver periodic check-ins and performance reviews tailored to client goals and usage trends.
• Manage escalations by collaborating with internal departments, including technical support, sales, and product teams.
• Develop strategic success plans that align product capabilities with the customer’s long-term objectives.
• Identify upsell or cross-sell opportunities and communicate them to the sales team.
• Log all client engagements and activity details within customer management platforms, systems, and report on account status.
• Facilitate webinars, training sessions, and workshops to maximize product adoption.
• Advocate for the customer internally, relaying feedback to improve products and services.

Work Environment

• Fully remote position designed for independent professionals who thrive in a virtual workspace.
• Engage with diverse teams across time zones using collaborative platforms and communication tools.
• Attend virtual meetings, client calls, and internal strategy sessions from your home office or coworking space.
• Flexible hours that support work-life integration while maintaining high service availability.

Tools & Technology

• Use of industry-standard CRM platforms such as Salesforce or HubSpot for account management.
• Proficiency in communication tools like Slack, Zoom, and Microsoft Teams.
• Familiarity with customer analytics tools to generate reports and visualize engagement trends.
• Ability to work with shared documents, dashboards, and workflow apps like Notion, Trello, or Asana.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Minimum 3 years’ experience in customer success, client services, or account management.
• Excellent interpersonal and communication abilities suited for various customer personas.
• Problem-solving mindset with a customer-first approach.
• Comfortable analyzing customer usage data and drawing actionable insights.
• Motivated and methodical in delivering outcomes.
• Experience working in SaaS or technology environments preferred.
• Ability to navigate cross-functional teams and adapt quickly to new systems.

What You Bring to the Role

• A natural inclination to support others and resolve conflicts constructively.
• Empathy for customers and the ability to advocate for their needs with credibility.
• The initiative is to take ownership of challenges and celebrate small wins.
• Willingness to continuously learn about product developments and industry trends.
• A team mindset where collaboration and shared goals drive performance.

Career Growth & Benefits

• Opportunity to work from anywhere while still having a meaningful impact.
• Structured career development programs to support your professional goals.
• Access to wellness resources, mentorship opportunities, and online learning platforms.
• A results-driven work culture that values autonomy, respect, and recognition.

Why Join Us

This role gives you the autonomy to shape the customer journey, the flexibility to work remotely, and the support to develop your professional potential. You’ll be part of a forward-thinking team that values transparency, trust, and long-term customer success. Here, your efforts will translate into lasting relationships and tangible business results.

Call to Action

Ready to elevate the customer experience while growing your remote career? Take the next step and apply now to become a Remote Customer Success Manager. Help us empower clients and redefine what excellent service means in the digital age.