Remote Customer Success Specialist

Join a Mission-Focused, Inclusive Culture

What if your next career move let you be part of something bigger? In our remote-first company, empathy isn’t just a value—it’s the heart of how we work. We are a team of passionate problem-solvers, support champions, and collaboration enthusiasts. Our commitment to inclusivity and mental well-being isn't a buzzword; it shapes every decision we make. We believe that when team members feel supported and heard, they can deliver their best work and help our diverse customer base thrive.

We are now seeking a Remote Customer Success Specialist to be that essential voice on the other end of the call or screen, guiding customers through their journey and transforming ordinary interactions into meaningful experiences. If you're energized by helping others, thrive in a collaborative setting, and are excited to grow within an equal opportunity employer, this role is for you.

What You’ll Be Doing

Nurturing Lasting Customer Relationships

Customer Onboarding and Relationship Management

• Serve as the primary point of contact for new users, ensuring a seamless setup experience and fostering long-term engagement.
• Provide personalized guidance that reflects a genuine understanding of each customer's goals.

Handling Customer Inquiries

• Address support inquiries with compassion, clarity, and professionalism
• Collaborate with other departments to relay feedback, co-develop solutions, and drive customer-centric improvements

Encouraging Adoption and Success

Engagement and User Education

• Proactively guide users toward maximizing product features
• Analyze user behavior patterns to prevent churn and promote long-term engagement

Hosting and Training

• Host training webinars and create supportive resources tailored to different user segments
• Utilize tools such as CRM platforms and feedback dashboards to monitor key success metrics.

Becoming a Trusted Customer Advocate

Driving Product Feedback and Development

• Identify opportunities to deepen customer value and recommend beneficial features or upgrades.
• Collect feedback and synthesize it into actionable insights for product and support teams.
• Champion customer needs in internal conversations

Work Environment and Culture

A Place Where You Belong

Inclusion is the foundation of everything we do. Our diverse team spans multiple countries, languages, and lived experiences. We foster a respectful environment that celebrates individuality and values teamwork. Everyone’s voice matters—and it shows in the way we brainstorm, build, and grow together.

Remote Work, Human Connection

We believe remote work shouldn’t mean feeling isolated. That’s why we design for connection. Regular team check-ins, cross-functional projects, and virtual social events are just a few of the ways we ensure you’re part of something meaningful from wherever you are. Whether you're joining us from a bustling city or a quiet village, you'll find colleagues who value collaboration and encourage mutual respect.

Tools and Technology You’ll Use

Equipping You for Success

• Customer Relationship Management (CRM) tools like Zendesk and Salesforce to monitor customer interactions
• Live chat systems (Intercom, Drift) and video support platforms
• Knowledge base systems and collaborative documentation tools
• Real-time communication platforms like Slack and Zoom for internal collaboration

We're always on the lookout for better tools and workflows. If there's a way to make your job more efficient, we're ready to explore it.

What We’re Looking For

Skills That Make You Shine

• Excellent written and verbal communication, with a warm, empathetic tone
• High emotional intelligence and the ability to navigate sensitive customer moments
• Creative problem-solving mindset and resilience under pressure
• Ability to adapt quickly in fast-paced, feedback-driven environments

Experience That Aligns

• 2+ years in customer success, account management, or support (preferably in a tech-focused company)
• Familiarity with CRM systems, customer support software, and knowledge base tools
• Background in remote work settings with effective cross-timezone collaboration

Personal Qualities We Value

• A natural inclination to help others and celebrate shared wins
• Passion for continuous learning and self-development
• Comfort with giving and receiving feedback in an honest, constructive manner
• Dedication to fostering inclusive practices and equitable engagement in every aspect of the role

Why You'll Love Working Here

Employee Stories That Inspire

When Jamie joined our team from a small town in Kansas, they never imagined leading a cross-continental customer webinar within their first six months. But with guidance from their mentor and support from peers across departments, they found the confidence to step up and shine. Their story isn't unique—it's how we grow together.

Perks That Make a Difference

• Annual Salary: $83,064 (USD)
• Fully remote with flexible working hours
• Health and wellness stipends
• Generous paid time off, parental leave, and mental health days
• Professional development budget and internal learning pathways
• A transparent, values-driven company culture

Your Future With Us

This isn’t just a role—it’s a launching pad for growth. Many of our senior leaders began their careers in customer-facing roles. If you’re someone who leads with empathy and looks for impact, we offer pathways into customer success leadership, operations strategy, or cross-functional special projects.

You bring the dedication and spirit; we’ll provide the mentorship, tools, and opportunities to shape your career journey.

Ready to Make a Difference?

If you’re excited to be part of an inclusive workplace that values your voice and empowers you to build genuine connections with customers every day, we encourage you to apply. Bring your authentic self, your drive to grow, and your passion for helping others. Let’s build something remarkable together—from wherever you are in the world.

Apply today and join a diverse team that puts people first, always.