Remote Gig Economy Specialist

Role Overview

Are you passionate about supporting freelancers, contractors, and independent professionals to thrive in the evolving work landscape? We are seeking a Remote Gig Economy Specialist to join our team in a full-time, remote capacity. This role is designed for individuals who understand the dynamics of the gig marketplace, have a strategic mindset, and excel at creating scalable support systems for a diverse workforce. With a strong focus on workforce enablement and platform engagement, you will play a pivotal role in enhancing gig worker experiences through tools, communication strategies, and data-informed insights. The annual salary for this role is $69,000.

Key Responsibilities

• Coordinate onboarding procedures for freelance and contract professionals across various platforms.
• Develop communication guidelines that promote clarity, efficiency, and fairness across all gig operations.
• Design educational materials and FAQ content to support new and existing gig workers.
• Analyze platform trends, user behavior, and engagement metrics to drive optimization strategies.
• Serve as liaison between platform developers, support teams, and freelance contributors.
• Troubleshoot operational gaps in freelance workflows and propose scalable solutions
• Implement best practices that promote fair pay, transparency, and project visibility for gig workers.
• Track and report performance analytics using digital dashboards and productivity tools
• Support marketing initiatives that encourage platform usage, loyalty, and growth.
• Stay informed about legal, social, and economic shifts in freelance employment to ensure alignment with evolving standards.

Ideal Work Environment

This fully remote position offers you the flexibility to work from any location while maintaining a strong connection to a digital-first team. We provide a minimal-meeting, highly asynchronous structure to encourage deep focus and concentration. Digital collaboration tools, performance dashboards, and cloud-based systems ensure seamless and productive communication.

You’ll be part of a culture that prioritizes purposeful work and outcome-driven results. Weekly sync-ups, quarterly retrospectives, and dedicated time blocks for project ownership ensure you remain aligned, connected, and empowered. The environment values clarity, adaptability, and a proactive mindset, allowing specialists like you to thrive.

Tools & Technologies You’ll Use

• Project management platforms (e.g., Asana, Trello)
• Communication tools (e.g., Slack, Zoom)
• Data visualization dashboards (e.g., Tableau, Google Data Studio)
• Cloud-based document systems (e.g., Google Workspace, Notion)
• Survey and polling systems (e.g., Typeform, SurveyMonkey)
• Engagement analytics software (e.g., Mixpanel, Hotjar)
• AI-assisted content creators and chatbots for internal support

Core Qualifications

• 2+ years of experience in gig economy platforms, workforce development, or freelance operations
• Strong understanding of platform-based work models and remote collaboration
• Strong command of language and clarity in both spoken and written communication, with a talent for simplifying complex ideas and distilling them clearly
• Proficiency in using analytics tools to identify trends and optimize strategies
• Demonstrated experience in developing process improvements for online or decentralized teams
• Ability to empathize with diverse professionals, fostering inclusion and equitable practices
• Self-motivated, organized, and comfortable managing responsibilities independently
• Ability to navigate ambiguity and pivot based on evolving platform priorities

What Makes You a Strong Fit

You are someone who genuinely cares about empowering independent workers and providing them with the resources and clarity they need to succeed. You’re analytical but people-focused, always seeking opportunities to humanize data and improve digital experiences. You don’t just adapt to change—you anticipate and shape it.

Your insights are grounded in data, your actions are purpose-driven, and your communication resonates with diverse stakeholders. Whether you're analyzing platform engagement or refining a new workflow for freelancers, you approach each task with a blend of strategic thinking and operational precision.

Growth & Development Opportunities

Our team is committed to your ongoing growth and professional development. As a Gig Economy Specialist, you’ll have access to:

• Monthly skill-building sessions on freelance market trends, digital tools, and operational frameworks
• A mentorship network of platform experts and gig economy innovators
• Opportunities to lead cross-functional projects and pilot new tools for community engagement
• Performance reviews that emphasize personal growth, contribution value, and learning progress
• The ability to pitch new projects that align with the mission of empowering the freelance workforce

Inclusive Values & Commitment

We actively foster a work culture that values diverse identities, perspectives, and experiences. Our digital environment is built on respect, trust, and mutual support. As a team, we believe that flexible work should be equitable, empowering, and deeply human-centered. We are continuously learning, adapting, and challenging ourselves to create better opportunities for everyone in the remote work landscape.

Your voice matters here. Applicants from diverse backgrounds and life experiences are encouraged to apply, including those from underrepresented and historically marginalized groups.

Why Join Us?

This is more than just a role—it’s a chance to help shape the future of how people work. You’ll contribute to a mission-driven organization dedicated to uplifting gig workers and creating accessible paths to success—every contribution you make impacts thousands of freelancers striving for stability and recognition.

You’ll also join a forward-thinking team that values both simplicity and innovation. We don’t believe in micromanagement or rigid hierarchies. Instead, we empower you to take ownership, voice ideas, and evolve within a supportive and forward-leaning ecosystem.

How to Take the Next Step

Ready to make an impact in the freelance space? We’d love to hear from you. Apply today and be part of a growing movement that’s redefining the world of work—one gig at a time.