Remote IT Administrator
Description
Remote IT Administrator
Your Opportunity to Empower an Inclusive Team—From Anywhere
Picture starting your day knowing the work you do builds a bridge for people everywhere to collaborate, innovate, and feel like they truly belong. In this fully remote role, your technical skills and genuine empathy become the driving force behind a digital workplace where diversity, connection, and respect shape every decision. If you want to use technology to lift people—and you thrive in a community where everyone’s story matters—you’ll find purpose here as our Remote IT Administrator.
A Culture Built on Belonging
We put people first, not just in words but in every practice and policy. Our diverse team spans continents, time zones, and life experiences. Whether you’re leading a virtual onboarding or joining a weekly team check-in, you’ll notice how much we value listening, learning, and building trust. Our remote culture celebrates your individuality and encourages you to show up exactly as you are.
Why You’ll Feel at Home
- 🌍 Connect daily with colleagues from all backgrounds, experiences, and walks of life
- 💬 Share your ideas freely—your voice is heard and valued
- 🧘♂️ Flexible schedules and mental well-being resources support your whole self
What You’ll Do: More Than Just Tech Support
Your impact goes far beyond troubleshooting. Here’s how you’ll help shape our success:
Make Collaboration Effortless
- Ensure everyone, everywhere, can securely access the tools they need
- Build and maintain cloud-based systems that keep our remote work seamless and productive
Put People’s Needs First
- Respond to support requests with patience and a solutions-focused attitude
- Offer clear guidance to teammates—whether they’re tech-savvy or just starting out
- Please make sure all employees, regardless of their background, feel confident navigating our systems
Keep Us Safe and Moving Forward
- Proactively manage security to protect our global team’s data
- Identify risks, address issues quickly, and communicate changes in simple, supportive language
- Introduce new technologies that make remote teamwork smoother, more secure, and more inclusive
Tools That Power Our Team
You’ll become the go-to expert for:
- Leading cloud solutions like Google Workspace, AWS, and Microsoft Azure
- Secure VPNs, remote desktop software, and endpoint protection
- Automation for device management and software updates
- Communication platforms—Zoom, Teams, Slack, and more
- Mobile device management and backup systems
Your insights and suggestions are welcome as we evolve and adopt the best tools for our people.
What We Value in You
We’re searching for someone who brings:
- Proven experience supporting remote infrastructure and cloud environments
- A strong understanding of cybersecurity best practices for a distributed workforce
- Problem-solving ability across hardware, SaaS, and software platforms
- Outstanding communication skills—especially with team members new to tech
- Curiosity and a drive to grow, learn, and help others do the same
If you care deeply about inclusion and love helping people solve problems, your journey here will be both meaningful and rewarding.
Real Impact: Stories from Our Team
Take Maria, who joined from a different field and felt lost in her first weeks. Thanks to a patient IT onboarding experience and open-door support, she gained confidence fast—now she’s one of our most active voices in tech improvement discussions. This is a place where encouragement is standard, and every success is celebrated as a team win.
Benefits with Heart
We’re committed to looking after our people:
- Health and wellness support for you and your loved ones, tailored to what matters most
- Flexible time off and scheduling so you can balance work and life
- Stipends to help you create your ideal home workspace
- Ongoing learning opportunities for skill-building and growth
- Employee groups and communities that champion connection and diversity
No Limits on Your Growth
Here, your future is wide open—progress is based on what you contribute, not where you started. Whether you want to lead IT projects, explore cybersecurity, or keep deepening your knowledge, we’ll back you with mentoring and resources every step of the way. Knowledge sharing and collaboration are key to everyone’s success.
Ready for a Role Where You Belong?
If you want to utilize your IT skills to create a truly inclusive and dynamic digital workplace, this is your invitation. Here, technology is a bridge, not a barrier, and every employee has a place to shine.
Take the next step—apply today and help us create an environment where everyone thrives. We can’t wait to meet you and hear your story.
Frequently asked questions (FAQs)
1. What’s it actually like day-to-day as a remote IT admin?
Every day is a new scramble. You might start by setting up someone’s laptop while your coffee’s still hot, then get pulled into untangling a weird login problem for someone across the country. There are days filled with quick "How do I...?" messages, and days when you disappear into a big update that takes hours. Some of the job involves pure troubleshooting, but a lot is simply ensuring that people aren’t stuck waiting on tech.
2. What feels good about this job? And what can be a pain?
Best part? You’re the one who swoops in and saves the day when tech throws a curveball. You’ll have people genuinely thank you for bailing them out. But sometimes it’s a pileup—three urgent pings, someone’s laptop freezing mid-meeting, and a "can you fix this ASAP?" message. If you keep cool and don’t mind repeating yourself, you’ll do well.
3. How do you stay sharp with all the tech changes?
It’s part learning by doing, part group chat survival. Somebody always knows a shortcut, and there’s no shame in saying, “I have no clue—let’s try it together.” Most of the time, you’re figuring things out side-by-side with the team. Being curious and willing to experiment is the real secret.
4. Is there really space to try new things or move up?
Absolutely. Folks here start with IT basics, then pivot into security, automation, or take charge of a project that interests them. If you pipe up about what you want to do, you’ll usually get a chance to try it—no jumping through hoops.
5. How does the remote team actually feel?
Way more relaxed than any office I’ve known. People bring their personalities, not just their job titles. Some days, the chat is all about troubleshooting, while on others, it’s about sharing dog pics or discussing tech fails. If you like a team that feels like people—not just co-workers—you’ll fit right in.
