Remote IT Support Engineer

Step Into a Role Where You Make a Real Difference

Imagine helping people across the world solve their tech headaches and keep their day moving, no matter where you or they are. As a Remote IT Support Engineer, you’ll be a friendly guide and a problem-solver, bringing calm and clarity when things go sideways. You’ll work from anywhere, turning your tech know-how into someone else’s peace of mind. Here, you’re not just another voice on a line—you’re the lifeline that keeps our distributed team running strong.

Your Role in Our Growth Story

We’re growing rapidly, and we rely on dedicated IT experts to keep our digital world running smoothly. Every day, your support ensures our team can focus on what matters most. You’ll be the person everyone counts on—helping with system glitches, software snags, and network mysteries. When you solve a tricky issue or get a new hire up and running, you’re not just fixing a device—you’re fueling our momentum and playing a key part in helping our team thrive and move forward.

What You’ll Tackle

• Quickly respond to support requests and walk users through solutions for all things tech—hardware, software, apps, and remote connections.
• Troubleshoot issues with laptops, smartphones, online tools, and communication platforms.
• Set up new users, manage permissions, and secure devices for a team that spans continents.
• Make onboarding and offboarding smooth and straightforward by providing people with the necessary tech resources from day one.
• Keep documentation clear and updated so teammates can find answers without the hassle.
• Track help tickets, bring in senior engineers when things become complicated, and ensure that no one feels left behind.
• Pitch in on upgrades and new tech rollouts, working side-by-side with other IT pros to bring fresh solutions.
• Help run regular checks to keep data safe and ensure our backups and security plans are always ready for action.

Your Toolbox

You’ll use a mix of tools and apps, including:

• Remote support and desktop management (TeamViewer, AnyDesk, LogMeIn, and others)
• Cloud and team collaboration platforms (Microsoft 365, Google Workspace, Slack)
• Security software and device management (Intune, Jamf, anti-virus tools)
• Ticketing systems (Jira Service Management, Zendesk, or similar)
• VPNs, firewalls, and network troubleshooting utilities

Comfort with these or similar platforms will set you up for success. Even if you haven’t used every tool, curiosity and a willingness to learn go a long way.

What Makes You a Great Fit

• Hands-on experience providing remote IT or tech support, especially with teams spread out geographically.
• Comfortable working across operating systems—Windows, macOS, Linux—and familiar with leading online productivity platforms.
• Confident in diagnosing problems from afar, whether it’s a device hiccup, network slowdown, or an application not behaving as expected.
• You communicate in a way that puts people at ease, breaking down complex ideas into manageable steps that anyone can follow.
• Driven to improve systems and pick up new tech as it emerges, always searching for more innovative ways to work.
• Firm grasp of how to keep information private, safe, and accessible.
• Skilled at juggling multiple requests and shifting gears as new challenges pop up.
• IT certifications are a plus (CompTIA A+, Network+, Microsoft credentials), but your practical skills and attitude matter most.

The Remote Work Culture

Work in your style from anywhere you feel most productive. Our team spans time zones around the globe, and we thrive by sharing knowledge and supporting one another. You’ll find flexibility, trust, and a sense of belonging—plus the freedom to design your workspace and schedule. Innovation, curiosity, and respect for one another are our guiding values.

Perks That Make a Difference

• Annual salary: $82,930
• Flexible hours—you pick when and where you work best
• The latest tech gear and home office support
• Learning budgets and growth opportunities
• Health and wellness benefits for you, no matter your location
• Paid time off, plus days to recharge with the whole company
• A culture of inclusivity, encouragement, and support
• Fun online team events, hackathons, and chances to connect

Where This Path Leads

Here, you’ll gain skills that last a lifetime—mastering new tech, building resilience, and learning the ins and outs of remote security and digital teamwork. If you want to move into a senior engineering role, specialize in security or automation, or step into IT leadership, this position will open doors for you. We’re committed to your growth and offer you the runway to shape your career journey.

How We Invest in You

We’re serious about helping you do your best work. You’ll have the resources, trust, and freedom to make an impact. We recognize your successes, encourage your creativity, and provide you with the space to grow. Your success helps us all succeed.

Ready to Take the Leap?

If you want your work to matter and you’re energized by helping people, this is the place for you. Apply now to join a remote team that counts on your expertise, values your drive, and gives you room to shine. Step into a role where your tech skills power the future. Let’s build something great together.