Remote IT Support Specialist Jobs In New York

Remote IT Support Specialist Jobs in New York

Join a Team Where Your Support Powers Success

Imagine being the reason someone solves a problem before it ever becomes a crisis. Picture your skills in IT support helping diverse teams stay productive, empowered, and connected—all from wherever you feel most comfortable. That’s what this Remote IT Support Specialist role offers.

We are a company rooted in compassion, teamwork, and excellence. With a culture built on inclusivity, wellness, and shared success, we are proud to be an equal opportunity employer that champions diversity and fosters a sense of belonging. Whether you're a seasoned tech pro or transitioning into remote IT support, if you thrive in collaborative environments and take pride in solving problems, you’ll feel right at home here.

Salary: $57,046 per year

🌟 What You’ll Be Doing

As a Remote IT Support Specialist, you’ll play a vital role in ensuring seamless technical operations across a geographically diverse team. This is more than just a helpdesk role—it's about being a trusted guide, a calming voice, and an enabler of productivity.

Your Key Responsibilities:

• Provide timely and empathetic technical assistance to employees via chat, email, and video conferencing tools
• Troubleshoot hardware and software issues on devices ranging from laptops and desktops to mobile devices
• Assist in onboarding and offboarding tasks, including account setup, permissions, and systems orientation
• Monitor IT tickets and escalate complex problems while ensuring follow-up and closure
• Support remote systems like VPNs, cloud-based file storage, and secure messaging platforms
• Document support solutions and contribute to internal knowledge bases
• Communicate tech solutions in clear, user-friendly language to team members of varying technical proficiency

We believe IT is not just about hardware or software—it’s about people. Your patience, communication, and problem-solving skills will turn challenges into opportunities.

🌍 Our Culture: Supportive, Diverse, and Empowering

We are a remote-first, inclusive workplace with a mission to uplift every individual regardless of background, ability, or identity. Our teams span cultures, time zones, and languages, and our commitment to equity ensures that each team member's voice is heard and valued.

Here's how we make inclusion real:

• Dedicated mentorship for underrepresented groups in tech
• Employee resource groups led by team members from diverse backgrounds
• A flexible, work-from-anywhere policy that acknowledges life outside work
• Wellness support through mental health resources, paid time off, and parental support programs

Take it from Priya, one of our support engineers: “As someone who started as the only woman in her IT department, I was amazed at how welcome and supported I felt from Day 1. I've never felt more connected, even while working remotely."

🛠 Tools & Tech You'll Work With

To make magic happen across miles, we equip our IT specialists with tools built for speed, security, and scale. You’ll work with:

• Ticketing systems like Jira and Freshdesk
• Remote desktop software, including TeamViewer and AnyDesk
• Cloud-based collaboration tools like Google Workspace and Microsoft Teams
• Endpoint management tools such as Jamf and Intune
• VPNs and security suites to maintain data integrity

We don’t expect you to be an expert in everything on Day 1. What matters is your curiosity, flexibility, and eagerness to grow.

🎓 What You Bring to the Table

Must-Haves:

• 2+ years in IT support, preferably in a remote or hybrid environment
• Strong interpersonal skills with an ability to explain technical topics clearly
• Solid understanding of OS environments (Windows, macOS, Linux)
• Familiarity with basic network configurations, VPNs, and security protocols
• A team-first mindset and a high degree of reliability and ownership

Nice-to-Haves:

• Certifications such as CompTIA A+, ITIL, or Microsoft Modern Desktop Administrator
• Experience supporting SaaS platforms in a remote-first organization
• Background working with distributed teams across time zones

We welcome candidates from non-traditional backgrounds who bring the passion and drive to learn. If you don’t check every box but feel you’re right for this role, we want to hear from you.

🧩 Why This Role Matters

Tech is only powerful when it works for everyone. As a Remote IT Support Specialist, your work will bridge gaps, resolve frustrations, and restore productivity across continents. You'll help foster a technology environment that respects users' needs, meets their challenges, and leaves them feeling supported.

From managing remote access for a new hire in upstate New York to walking through security protocols with a manager in Seoul, your impact will be global, personal, and appreciated.

🚀 Ready to Grow With Us?

When you join us, you join more than a company—you enter a mission. A mission that prioritizes integrity, innovation, and inclusion. We believe every IT support specialist has the power to drive transformation, and we provide the structure and support to help you do exactly that.

Here’s What You Can Expect:

• Ongoing learning opportunities and tuition reimbursement
• Clear growth paths into senior support, network administration, or cybersecurity
• Biweekly check-ins to ensure your voice is heard and your goals are supported
• A workplace where authenticity is celebrated and everyone is encouraged to show up as their whole self

📢 Apply Now

We’re excited to meet professionals who see support as a calling, not just a role. If you're ready to bring compassion and capability to every call, chat, or ticket, we invite you to join our team.

Make your next career move meaningful. Apply today to become a Remote IT Support Specialist in New York and help us build a truly connected and inclusive tech future.