Remote Property Maintenance Coordinator

Overview of the Role

Are you someone who thrives in a virtual work environment, energized by the challenge of coordinating fast-paced property operations with modern tech tools? Step into the role of Remote Property Maintenance Coordinator, where your detail-oriented mindset and digital fluency will drive real estate operations to peak performance. In this position, you'll manage end-to-end maintenance requests, monitor contractor schedules, and implement innovative tracking systems—all from the comfort of your remote setup. Offering an annual salary of $60,949, this opportunity combines the reliability of structured systems with the excitement of innovation and process optimization.

What You'll Be Doing

Maintenance Oversight & Dispatch Coordination

• Log, monitor, and update incoming maintenance requests via property management software.
• Assign qualified service professionals based on geographic region, response time, and area expertise.
• Track all repair tasks in real-time using centralized ticketing systems.
• Communicate status updates to tenants and vendors through integrated digital platforms.

Vendor Relations & Contract Fulfillment

• Build positive, ongoing relationships with approved service vendors.
• Ensure all repairs are completed within service-level agreement timeframes.
• Cross-check invoice data and job completion status to verify billing accuracy.
• Coordinate periodic performance reviews and re-bidding of vendor contracts.

Digital Workflow Optimization

• Leverage tools such as AppFolio, Buildium, or Yardi to streamline maintenance workflows.
• Use automated dashboards to analyze request volume trends and identify performance bottlenecks.
• Maintain a clean digital record of all work orders, timelines, and communication logs for audit readiness.
• Introduce updates or plug-ins that boost user experience and staff collaboration.

Resident Communication

• Deliver clear, courteous, and timely digital updates to residents regarding work order progress.
• Conduct post-repair satisfaction surveys to ensure tenant needs are fully met.
• Maintain a responsive service reputation that enhances tenant retention rates.

The Remote Work Experience

Your Digital HQ

Working from home doesn’t mean working alone. You’ll be immersed in a collaborative remote environment where team members stay connected through platforms like Zoom, Slack, Trello, and Microsoft Teams. Task transparency and live updates ensure you’re always in sync with operations.

Structured Autonomy

You’ll enjoy the flexibility of managing your workday within clearly defined KPIs. Whether you're optimizing vendor dispatch times or analyzing service request trends, your schedule will support both efficiency and well-being.

Performance Metrics That Matter

• Average response time to new maintenance tickets
• Vendor assignment efficiency and closure rate
• Resident satisfaction scores after service completion
• Cost efficiency across monthly repair categories

Tools and Technologies You’ll Use

Core Platforms

• Maintenance Management Software: AppFolio, Buildium, Yardi Breeze
• Data Analytics Dashboards: Power BI, Tableau (for internal trend analysis)
• Collaboration Tools: Slack, Microsoft Teams, Asana, Zoom
• Communication Systems: RingCentral, Zendesk, or Front for omnichannel support

Innovation Highlights

• AI-driven scheduling tools that match vendor availability with urgency level.
• Predictive maintenance modules to forecast asset wear and reduce emergency repairs.
• Mobile-first communication interfaces for real-time updates between vendors and tenants.

Candidate Profile

Skills and Qualities We Value

• Deep familiarity with property maintenance workflows in multi-unit or residential portfolios.
• Strong organizational instincts to manage dozens of concurrent repair jobs.
• Ability to interpret maintenance data and act on insights.
• Proficient in coordinating virtual teams across time zones.
• Skilled in using cloud-based software and workflow automation tools.

Preferred Experience

• 2+ years in a facilities, operations, or property management role, ideally in a remote capacity.
• Hands-on experience with work order dispatching platforms or CRMs.
• Prior exposure to predictive maintenance tech or Internet of Things (IoT) devices for property systems.

Educational Background

• Associate's degree or higher in Facilities Management, Real Estate Operations, Construction Administration, or a related discipline.
• Certifications in building systems, remote team management, or vendor relations are a plus.

What Success Looks Like

You’ll be seen as the backbone of our property support services—the person who ensures the repair lifecycle moves smoothly and efficiently. You'll contribute to improved cost management, enhanced vendor accountability, and increased resident satisfaction. Your innovative mindset and digital prowess will help reduce service downtime and improve asset longevity across all properties.

Exciting Perks

• Fully remote, flexible work model
• Tech reimbursement stipend for hardware or internet tools
• Generous PTO with optional recharge weeks
• Paid certifications and training in advanced property tech tools
• Quarterly performance bonuses tied to tenant satisfaction and workflow efficiency
• Inclusion in our innovation committee to test and propose new systems

How Your Impact Is Measured

• 93%+ Maintenance Closure Rate within 48 business hours
• Consistent 4.7+ Satisfaction Ratings from tenants post-repair
• 5-10% Cost Reduction in monthly repair spend through efficient vendor utilization
• 15% Faster Response Time via innovative automation tools introduced by you

Your Future Starts Here

Make an impact with your laptop. Take charge of operations that affect real lives and properties. Innovate maintenance coordination with innovative technologies and strategic insights. Contribute directly to tenant happiness and business scalability—all while enjoying the independence of remote work.

🚀 Ready to Coordinate with Precision?

Your next big opportunity awaits. If you're passionate about problem-solving, tech innovation, and seamless digital operations, apply now to become our Remote Property Maintenance Coordinator. Let your skills transform property care into a proactive, data-led, and tenant-centric experience!