Remote Short-Term Rental Coordinator
Description
Remote Short-Term Rental Coordinator
Overview of the Opportunity
Step into a fully remote opportunity as a Remote Short-Term Rental Coordinator, where attention to detail and proactive coordination are essential. This opportunity is ideal for professionals who excel at managing guest-facing operations and property logistics from a virtual environment. The ideal candidate is organized, responsive, and dedicated to creating memorable guest stays while ensuring property readiness and compliance.
Position Summary
As the primary remote contact for a range of short-term rental units, you will facilitate the guest journey, coordinate services, and maintain platform accuracy. The position emphasizes the importance of timely communication, process efficiency, and service consistency. You’ll serve as the key link between property owners, service providers, and travelers across multiple platforms.
Key Responsibilities
Daily Operations Management
- Supervise daily functions across assigned properties
- Provide prompt and professional responses to guest messages and booking platforms
Scheduling and Coordination
- Arrange turnovers and cleaning assignments through remote scheduling tools
- Handle reservation changes, guest preferences, and special needs
- Keep availability calendars, property listings, and amenities up to date
Guest Support and Problem Solving
- Resolve guest concerns using solution-oriented communication
- Manage check-in/out instructions, security codes, and welcome messages
- Log issues, actions taken, and resolutions in internal databases
Regulatory and Legal Compliance
- Monitor local policies related to vacation rentals
- Ensure documentation and licensing are aligned with regional requirements
Work Environment
Enjoy the flexibility of working from home while managing multiple properties. You will function independently but collaborate through cloud-based systems and online meetings. Clear communication and task ownership are critical in this dynamic, guest-centric setting.
Digital Tools and Technology
Platforms and Systems
- Reservation and property software (e.g., Guesty, Hostaway)
- Short-stay channels such as Airbnb, Vrbo, and Booking.com
Communication and Organization
- Slack, Zoom, and email platforms for team and guest interactions
- Trello, Asana, or similar apps to manage daily workflows
- CRM and smart device apps for tracking performance and automating access
Required Skills and Competencies
Core Capabilities
- Capable of managing multiple tasks while maintaining consistency
- Professional communication style tailored for remote guest service
- Adept with spreadsheets, messaging tools, and scheduling systems
Attributes and Habits
- Resilient under time-sensitive tasks and evolving needs
- Comfortable managing across time zones with asynchronous updates
- Always seeking efficient, guest-positive outcomes
Preferred Experience
Background
- Minimum two years in short-term rental, hospitality, or logistics roles
- Knowledge of industry terms, platform policies, and guest behavior patterns
Work Structure
- Familiarity with independent remote work
- History in managing processes, property records, or service coordination
What Makes You a Great Fit
You naturally balance hospitality with structure. Whether updating calendars, guiding guests through check-in, or coordinating a last-minute cleaning, you're responsive and organized. You act with urgency, stay solution-focused, and bring calm to even the most challenging situations. You're digitally fluent and care about making things easier for both guests and owners.
Benefits and Compensation
You’ll receive an annual salary of $55,833, delivered monthly, as recognition of your vital role in managing short-term rental operations and enhancing the guest journey.
- Flexible working hours
- Work-from-home equipment support
- Pathways to growth within property operations
- Paid leave and the ability to customize holidays
- Access to professional development tools
Impact and Growth Opportunities
Your work will influence property ratings, guest loyalty, and internal performance metrics. Your contributions will drive service quality and inspire improvements in day-to-day workflows. With the growth of the rental market, this role opens the door to expanded leadership, vendor management, or operations analysis roles.
Candidate Profile Snapshot
- Organized, focused, and confident in virtual workspaces
- Reliable with calendar management and prioritization
- Eager to deliver top-tier guest experiences from behind the scenes
- Solution-driven and motivated by consistency and efficiency
Hiring Process Overview
We prioritize transparency and efficient decision-making. Our hiring process includes:
- Submit your resume and optional introduction video
- Virtual interview with team lead
- Task-based simulation for scenario handling
- Final alignment conversation and offer presentation
How to Take the Next Step
If you’re ready to take your coordination skills to a new level within a flexible, guest-focused remote environment, we’d love to hear from you.
Apply now and bring structure, warmth, and precision to remote rental operations.