Remote Technical Customer Success Manager

Overview of the Role

We’re looking for a Remote Technical Customer Success Manager who excels in dynamic environments and knows how to turn technical challenges into growth opportunities for clients. This role is key in ensuring smooth onboarding, ongoing product adoption, and strategic collaboration that keeps customers engaged and satisfied. If you’re someone who enjoys problem-solving, communicating clearly, and helping clients succeed, you’ll thrive here.

Annual Salary: $83,064

Key Responsibilities

• Serve as the technical point of contact for enterprise clients, providing personalized and efficient guidance.
• Lead the implementation process by aligning system settings with client objectives.
• Troubleshoot technical issues promptly and communicate effective resolutions.y
• Deliver technical training sessions tailored to customer needs
• Keep records of client communications and solutions for internal use
• Collaborate with engineering and product teams to share client insights
• Use data trends to anticipate challenges and suggest enhancements
• Relay customer feedback to help influence product improvements

Day-to-Day Work Environment

You’ll operate fully remotely, engaging with your team and clients through digital collaboration tools. Expect flexible scheduling, real-time updates via messaging platforms, and a documentation-first approach. This role offers independence and encourages you to establish a working rhythm that enables you to perform at your best.

Tools and Technology

• Use Salesforce or HubSpot to track customer progress and communication
• Manage support tickets through systems like Zendesk or Jira
• Host virtual meetings with Zoom or Microsoft Teams
• Analyze customer usage through data dashboards and reporting tools
• Collaborate internally via Confluence, Notion, and Slack

Core Qualifications

• At least 3 years of experience in a customer success or technical support role
• Solid grasp of SaaS platforms, API integrations, and cloud-based systems
• Comfortable working with system configuration, data syncs, and diagnostics
• Excellent at articulating technical topics in a way that's easy for clients to understand, and ideas simply
• Organized multitasker who can manage several client relationships at once
• Focused on outcomes, with a proactive and resourceful mindset

Preferred Attributes

• Educational background in software development, information systems, or a comparable technical discipline
• Previous experience with remote teams and enterprise-level clients
• Knowledge of DevOps workflows or familiarity with Git
• Relevant certifications in support, success, or software systems
• Understanding of scaling onboarding processes for growing teams

What You’ll Bring to the Team

You offer a calm, knowledgeable presence in technical situations. You’re analytical yet approachable, blending your understanding of systems with a customer-first mentality. Your clear communication fosters trust, and your ability to empathize with client pain points leads to innovative, actionable solutions. You don’t just solve issues—you shape positive experiences.

Why This Role Matters

In this position, you’ll help reduce friction, accelerate onboarding, and guide customers to long-term success. By providing technical clarity and thoughtful solutions, you’ll increase customer retention and influence the evolution of our product. Your role sits at the intersection of engineering, product development, and client engagement, making your voice essential to our future growth.

Growth Opportunities

We are committed to your professional journey. This role can evolve into leadership paths within customer experience, product innovation, or strategic consulting. You’ll have access to training resources, mentorship programs, and skill-building workshops that align with your goals.

What Success Looks Like

• Seamless onboarding of new customers with positive first impressions
• Lower number of repeat support tickets through proactive assistance
• Consistent improvement in customer satisfaction metrics
• Effective sharing of field knowledge to improve internal tools and documentation
• Recognition by both clients and colleagues for responsive and informed support

Benefits and Support

• 100% remote setup with the flexibility to set your hours
• Competitive health and wellness benefits
• Annual education allowance for certifications or advanced learning
• Regular performance check-ins and career development reviews
• An inclusive team environment where every voice contributes to shared success

Ready to Apply?

Are you excited to guide customers through complex technical landscapes while making their success your mission? This is your opportunity to work with purpose, bring meaningful impact, and grow in a supportive, forward-thinking environment.

Apply now and take your place at the core of customer success innovation.