Remote Technical Support Analyst Jobs in New York

Empower Technology. Support People. Work Remotely.

Are you someone who thrives on solving technical puzzles while helping others stay productive? Join us as a Remote Technical Support Analyst, where your troubleshooting skills will keep users running smoothly, systems secure, and technology aligned with business goals. This position offers a modern, minimalist workflow that prioritizes clarity, impact, and connection.

With a fully remote structure based in New York, this role offers the flexibility to work from anywhere while maintaining close connections to a collaborative, results-oriented support team.

Key Responsibilities of a Remote Technical Support Analyst

Core Job Duties

• Respond to user inquiries via ticketing systems, chat, or video support channels.
• Diagnose hardware, software, and network issues and provide timely solutions.
• Maintain logs, documentation, and resolution records for all technical interactions.
• Escalate unresolved issues to specialized internal departments or third-party vendors.
• Set up new user environments and configure software or hardware as required.
• Perform routine system checks and assist in patch deployment
• Guide users on best practices for device security and software use
• Collaborate with cross-functional teams for seamless tech rollouts and upgrades

Remote Work Environment and Team Collaboration

Work Dynamics

The virtual help desk is always buzzing with activity. While remote, you’ll be part of a tight-knit team using real-time communication tools to troubleshoot, support, and collaborate. Our team culture is grounded in:

• Shared accountability
• Strong documentation habits
• High-speed issue resolution
• Empathy in every customer interaction

Supportive Culture

You’ll never feel alone in this role. You’ll be backed by a tech-savvy team that values your contributions and helps you stay sharp.

Tools and Technology You Will Use

Platforms and Systems

• Remote desktop tools (e.g., AnyDesk, TeamViewer)
• Ticketing and workflow platforms (e.g., Zendesk, Jira Service Desk)
• Messaging and communication tools (e.g., Slack, Zoom)
• System diagnostic tools and log analyzers
• Windows, macOS, and Linux-based environments
• Microsoft Office 365, Google Workspace

Candidate Qualifications and Skills

Required Qualifications

• 1–2 years of technical support or help desk experience (remote or on-site)
• Basic understanding of operating systems and IT infrastructure
• Strong ability to explain technical issues in simple terms to non-technical users
• Proven customer service orientation with problem-solving focus
• Familiarity with remote access platforms and knowledge base tools
• Comfortable working independently with minimal supervision

Preferred Skills

• IT certifications such as CompTIA A+, ITIL, or Microsoft Fundamentals
• Familiarity with cloud services or virtualization tools
• Hands-on experience with endpoint management platforms
• Ticket escalation and root-cause documentation experience

The Impact You Will Make

Every resolved ticket, every moment of uptime, and every simplified workflow directly supports the productivity of our distributed teams. Your work helps others work.

• Ensure users stay connected, efficient, and secure
• Improve incident resolution speed across business units
• Reduce repeat incidents through proactive support
• Champion a service-first mindset within the tech ecosystem

Why You Should Consider This Role

Benefits and Company Culture

This is more than a job—it’s a space to grow. The position opens doors to future paths in systems administration, cybersecurity, and cloud support. We believe in nurturing technical talent from within.

• Remote-first culture with purpose-driven work
• Growth plans designed to align with your career vision
• The inclusive team that celebrates diversity and individuality
• Transparent leadership and regular upskilling opportunities

Compensation and Perks

What We Offer

• Annual Salary: $49,200
• Remote-first setup with flexible work hours
• Laptop and peripheral gear provided
• Paid training and certification support
• Health and wellness stipends are available

What Success Looks Like in This Role

First 90 Days Performance Milestones

• Resolved multiple Tier 1 support tickets with high satisfaction scores
• Documented common troubleshooting workflows
• Established relationships with cross-functional teams
• Understood the key system architecture for faster diagnosis

Career Advancement Opportunities

Future Pathways

This role provides a launchpad for expanding into:

• Technical Operations Specialist
• Cloud Support Engineer
• Systems Administrator
• IT Project Coordinator

We value internal development and actively promote from within.

Call to Action

Bring your clarity, curiosity, and people-first mindset. Please take this opportunity to shape the digital experience of users across our organization. If you're looking to grow your tech career in a flexible, remote-first environment, now is the time.

Apply now and power the people who power the business.