Remote Technical Support Specialist Jobs in New York

Join a Team That Listens, Supports, and Uplifts

Imagine being part of a team where every support ticket is more than just a problem—it's an opportunity to make someone’s day better. In our remote-first workplace, we believe that empathy is a superpower, and technical know-how is the engine that keeps it all running. We’re looking for a dedicated Remote Technical Support Specialist who combines patience, curiosity, and a deep understanding of digital tools to guide users through challenges with kindness and clarity. Here, you're not just solving technical issues—you're strengthening relationships across continents.

🌟 What Sets Us Apart

Our commitment to building an inclusive workplace isn't just a statement—it's a practice. We celebrate differences and champion voices from all backgrounds. Our technical support team is the beating heart of our operations, enabling every department to function at its best. Whether you’re working from a coffee shop in Brooklyn or a quiet home office in Buffalo, you’re part of a diverse team built on collaboration, compassion, and continuous learning.

📌 Key Responsibilities

• Respond promptly to incoming service requests through chat, email, and video calls
• Troubleshoot software, hardware, and network-related issues remotely with efficiency and accuracy
• Collaborate with internal IT teams and developers to resolve advanced issues
• Document each case thoroughly using our internal support tools
• Walk users through setup and troubleshooting in clear, accessible language
• Guide remote systems usage, software updates, and digital policies
• Create and update self-help articles and guides for user empowerment
• Flag recurring issues and suggest long-term improvements to our tech systems
• Monitor system alerts and proactively communicate potential disruptions

🤝 A Day in the Life

You log in, check your task queue, and see a ticket from a team member who’s having trouble connecting to the VPN before a big presentation. With calm reassurance, you guide them through a secure fix, and they arrive at their meeting on time. Next, you field a question about syncing cloud-based storage across multiple devices. Each interaction becomes an opportunity to empower, reassure, and educate. Your day is a blend of independent problem-solving and close collaboration with a globally connected team.

🌍 Work Environment That Respects You

This fully remote role is built for work-life balance. You’ll have the flexibility to manage your schedule while maintaining reliable availability for users across time zones. We provide a tech stipend, mental health days, and access to virtual team-building events. You’re never alone—even miles apart, we stay connected through chat groups, morning check-ins, and virtual support huddles.

Our team comprises professionals from a diverse range of backgrounds, skill sets, and regions. You’ll find yourself brainstorming solutions with software engineers, coordinating with project managers, and connecting with users from all walks of life.

💻 Tools and Technology You’ll Use

• Helpdesk software (Zendesk, Freshdesk, or similar)
• Remote desktop solutions (TeamViewer, AnyDesk, etc.)
• Collaboration platforms (Slack, Zoom, Google Workspace)
• IT documentation systems (Confluence, Notion)
• Cloud-based infrastructure and identity management tools

🧠 What You Bring

• At least 2 years of experience in a remote IT support or tech helpdesk role
• An enthusiasm for guiding users and untangling tech-related challenges
• Strong communication skills—you know how to explain complex topics simply
• Familiarity with both Windows and macOS environments
• Knowledge of networking fundamentals and cloud storage systems
• A commitment to inclusive communication and respectful collaboration
• High emotional intelligence and a people-first attitude
• Skill in managing shifting priorities and navigating the dynamic pace of remote work

🚀 Professional Development and Career Advancement

We focus on developing your skills and promoting career advancement. From technical training certifications to mentorship programs, we invest in your long-term development. Many of our support specialists go on to specialize in cybersecurity, systems administration, or customer success management. Wherever you see your future going, we’ll help you chart the path forward.

🧩 Why This Role Matters

In a remote world, dependable tech support is more than a luxury—it’s a necessity. Our Remote Technical Support Specialists are crucial to maintaining smooth operations and supporting our people. Each solved issue keeps our teams moving, our goals on track, and our mission alive. If you’re excited to be part of something bigger than tickets and resolutions, this is the place for you.

💬 What Our Team Members Say

"When I joined, I felt seen and supported from day one. I’m encouraged to bring my authentic self to work, and I get to be part of a team that truly values both technical skills and kindness."

"We’re not just fixing devices. We’re empowering people to do their best work. That makes every challenge worth it."

🎯 Ready to Make a Difference?

We welcome curious minds, empathetic communicators, and detail-oriented problem-solvers to apply. Your expertise can help create a seamless experience for thousands of users.

Make your mark. Embrace the flexibility. Join a company that celebrates you.

👉 Apply now to support, uplift, and thrive from anywhere.