Remote User Journey Designer

Introduction to the Opportunity

Join a team where designing with heart and clarity meets digital craftsmanship. We’re looking for a Remote User Journey Designer who brings curiosity, thoughtfulness, and an eye for inclusive experiences that reach across cultures and contexts.

About the Role

As a User Journey Designer working remotely, your mission is to visualize and improve how users experience digital services from their first interaction through long-term engagement. You will partner across cross-functional teams to identify pain points, streamline pathways, and inject delight at every milestone. You’ll analyze behavioral patterns, build story-driven journey maps, and contribute to evolving experiences that embody empathy, efficiency, and inclusiveness.

Annual Salary: $106,224
This is a full-time, remote position with flexible scheduling and a culture that prioritizes people.

Key Responsibilities

Designing and Enhancing User Pathways

• Develop dynamic, detailed user journey maps that capture customer motivations, behaviors, and decision-making processes.
• Leverage insights from UX research and customer feedback to identify critical friction points.
• Create journey blueprints that inform design teams, developers, and stakeholders across product stages.

Cross-Functional Collaboration

• Partner with product managers, visual designers, and developers to ensure journeys align with user expectations.
• Facilitate inclusive workshops that gather input from team members across different departments and backgrounds.
• Maintain documentation that is easily digestible for both technical and non-technical collaborators.

Storytelling with Empathy

• Utilize narrative techniques to illustrate how various users, including those from underserved communities, engage with digital products.
• Integrate emotional and behavioral touchpoints into journey narratives.
• Tailor storytelling to reflect a variety of cultural contexts and accessibility needs.

Data-Driven Improvements

• Monitor performance indicators and adjust journey recommendations in response to evolving user behavior.
• Utilize digital analytics platforms to inform journey design with metrics such as completion rates, bounce points, and customer satisfaction feedback.
• Advocate for continuous testing and iteration.

Work Environment and Team Culture

A Remote-First, Inclusive Workplace

This position offers the freedom to work from anywhere while staying deeply connected with a team that values creativity, respect, and shared purpose. You’ll have the opportunity to shape meaningful user outcomes alongside supportive, mission-driven colleagues.

Diversity and Belonging

Our culture is shaped by inclusion. Our teams welcome professionals from all walks of life, regardless of their identity or experience. We recognize the value of designing for everyone because our user base is as diverse as the world itself. Here, you’ll find mentorship programs, wellness initiatives, and internal communities dedicated to equity and support.

Collaborative and Growth-Oriented

We believe in shared success. You’ll work alongside teammates who genuinely root for one another and thrive on shared wins. This isn’t a place of silos—it’s an environment where journey designers, developers, and marketers actively shape strategy together. If you're excited by group ideation sessions and appreciate psychological safety, you’ll feel right at home.

Tools, Platforms, and Technologies

• Figma or Sketch for visual journey mapping
• Miro or Lucidchart for collaborative mapping and whiteboarding
• Google Analytics, Hotjar, or Mixpanel for behavioral data
• Jira and Confluence for documentation and backlog visibility
• Slack, Zoom, and Notion for remote team communication
• Tools for accessibility audits, including solutions like ARC Toolkit, tota11y, or Color Oracle

Qualifications and Experience

Required Experience

• 3+ years of experience in UX design, service design, or journey mapping
• Strong portfolio demonstrating complex user journeys and customer lifecycle documentation
• Proven ability to distill research insights into actionable journey optimizations
• Solid understanding of inclusive and accessible design principles

Desired Competencies

• Excellent storytelling and communication skills
• Demonstrated capacity to operate autonomously in a distributed work environment, showing minimal supervision
• Emotional intelligence and cultural sensitivity
• Enthusiasm for iterative learning and growth
• Background working with diverse and global user segments

Why This Role Matters

User Journey Designers play a crucial role in crafting human-centered experiences that are thoughtful and intuitive. In this role, you’re not just creating wireframes or flows—you’re designing empathy. Every insight you contribute, every pain point you resolve, and every slight improvement you suggest ripple through real lives. You’ll help define how users feel when interacting with the brand—confident, supported, and understood.

Through your work, you’ll support products that empower users, uplift communities, and make technology more humane. You’ll also play a crucial role in promoting accessibility, reducing digital exclusion, and ensuring that everyone has a place in the conversation.

Growth and Development

We encourage your professional journey with personalized development plans, global exposure, and the freedom to explore ideas. Our team celebrates those who contribute with empathy, creativity, and a sense of purpose.

How We Support You

Your well-being matters. We offer a competitive compensation package, comprehensive wellness benefits, and flexible schedules tailored to your needs. With a team-first mindset and remote-friendly policies, our focus is on building an environment where individuals are empowered to thrive—where you're not only respected, but truly valued.

Ready to Redesign the Journey?

Are you driven to make digital interactions more inclusive and user-friendly? Join us in improving how people engage with products every day. Together, we can reimagine tomorrow’s most important digital journeys.**