Remote IT Support Specialist

About the Role

Are you someone who thrives on problem-solving and values the importance of smooth digital operations? As a Remote IT Support Specialist, you will play a pivotal role in our technical operations team, ensuring that employees and systems across all departments remain secure, functional, and productive. This position is ideal for an individual with strong technical acumen and a calm, solution-oriented mindset. You will offer real-time remote support, perform routine maintenance tasks, and provide crucial assistance during technical escalations. With an annual salary of $71,671, this role offers an exciting opportunity to deliver meaningful support while working from the comfort of your home.

Key Responsibilities

• Provide technical support via remote communication tools (chat, video, and email) to internal users experiencing issues with software, hardware, or connectivity.
• Diagnose issues across operating systems, including Windows, macOS, and Linux-based platforms.
• Maintain user account security and assist with access control through identity management platforms.
• Guide employees through troubleshooting steps and escalate unresolved issues to specialized teams.
• Coordinate system updates and software rollouts to ensure up-to-date and stable digital environments.
• Create and update knowledge base documentation to promote self-service solutions and team learning.
• Perform remote installations and configure new hardware and software
• Support endpoint security monitoring and malware response across remote networks

What Success Looks Like

Success in this role means ensuring the timely resolution of IT tickets, maintaining a high customer satisfaction score, and consistently reducing incident response times. You will play a crucial role in lowering disruptions and enhancing the digital productivity of remote employees. Your ability to remain calm under pressure and deliver clear, step-by-step guidance will make you a go-to resource for end-user technical needs.

Work Environment and Culture

As a fully remote position, you’ll be working in a digital-first environment designed for flexibility and autonomy. Collaboration tools like Slack, Zoom, and Microsoft Teams facilitate seamless communication across departments and teams. Expect daily check-ins with your tech support team, weekly sprints for prioritizing tasks, and opportunities for independent problem-solving. You’ll be supported by a team that values empathy, clarity, and accountability in all interactions. Though remote, you’ll feel connected through team forums, tech huddles, and shared knowledge repositories.

Tools and Technology

You'll engage with a modern, cloud-centric tech stack that includes:

• Remote support platforms such as TeamViewer and AnyDesk
• Ticketing systems like Zendesk, Freshservice, or Jira Service Desk
• VPNs, endpoint detection and response tools (EDR), and mobile device management (MDM) solutions
• Collaboration platforms like Google Workspace, Microsoft 365, and Slack
• Virtual machine access and remote monitoring tools

This is a dynamic environment that encourages exploration and innovation, with ample opportunities for tech-savvy professionals to influence systems and enhance support strategies.

Skills and Qualifications

• 2+ years of hands-on experience in IT support or technical helpdesk roles
• Strong familiarity with remote diagnostics, desktop virtualization, and ticket triage systems
• Proficiency in managing user permissions, Active Directory, and basic scripting (PowerShell or Bash)
• Excellent verbal and written communication skills for non-technical audiences
• Ability to multitask, prioritize, and adapt in a remote work setting
• Strong attention to detail and commitment to cybersecurity best practices
• Experience supporting SaaS applications, cloud infrastructure, and productivity tools

Growth Opportunities

As part of the broader IT operations team, you’ll gain exposure to infrastructure planning, cybersecurity initiatives, and automation projects. The path ahead could include progression to System Administrator, Technical Support Lead, or Cybersecurity Analyst. Regular training sessions, certifications reimbursement, and mentorship programs are available to fuel your advancement and broaden your skill set.

Perks and Benefits

• Competitive salary of $71,671 per year
• 100% remote work with flexible scheduling options
• Health, dental, and vision insurance coverage
• Generous paid time off, including personal days and holidays
• Annual tech stipend for home office equipment
• Access to e-learning platforms and professional certification support
• Regular virtual team events, wellness initiatives, and IT peer circles

How to Stand Out

We’re looking for candidates who combine analytical thinking with a service-first approach. If you’re the type of person who finds satisfaction in resolving tech problems, creating seamless user experiences, and making systems more reliable, we want to hear from you. Familiarity with cloud computing, enterprise IT operations, and remote support strategies will be considered a decisive advantage.

Ready to Join?

Take the next step in your career and become a vital force behind seamless technology operations. Your ability to troubleshoot, empower others, and deliver exceptional technical support remotely will have a lasting impact. Submit your application and contribute your knowledge to a group that values your insight, encourages innovation, and supports your growth every step of the way.